What are the responsibilities and job description for the Contact Center Specialist I position at NATIONAL BANK OF COMMERCE?
Job Details
Description
Contact Center Specialist I – full-time, non-exempt
National Bank of Commerce – Superior, WI
Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own.
Join our creative and accomplished professional team to help us make more possible.
Our Contact Center Specialists (CCS) are the “welcome” to NBC customers and are responsible for ensuring a positive, efficient, and pleasing experience. Contact Center Specialist will receive incoming communications and determine the proper associate or department to provide a warm transfer call and resolve issues.
Qualified candidates will have:
- A high school diploma or equivalent is required; post-secondary education is beneficial.
- Minimum of one year of retail sales or comparable experience; financial services industry experience is preferred.
- Demonstrates career progression showing initiative, professionalism, and sales success.
- Shows interpersonal skills necessary to make a good first impression and the ability to relate to and empathize with customers over the phone.
- Maintain a friendly, cheerful, and courteous demeanor throughout the day.
- Ability to remain focused and multi-task in a fast-paced environment.
- Adapt to changes in processes and workflow.
- Flexibility to work retail hours, including mornings, evenings, and weekends.
- Excellent telephone skills.
- Ability to initiate sales conversations with prompting and shows resilience to rejection.
- The ability to contribute to a team environment, ensuring that individual and department goals are met.
- Exceptional interpersonal and rapport-building skills.
- Great active listening skills.
- Strong time management and organizational skills.
- Strong written and oral communication skills.
- Dependable transportation.
- Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability.
The pay range for this position is $15.00 to $23.00 per hour.
National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, short-term disability insurance, health and wellness incentive, and employee assistance program.
National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. NBC will comply with all federal and state laws concerning the application and employment of persons with disabilities.
Qualifications
Salary : $15 - $23
