What are the responsibilities and job description for the Conference Events Operations and Training Manager position at National Capitol Contracting (NCC)?
Position Summary
This is an ONSITE position located in Bethesda, Maryland.
National Capitol Contracting is seeking an Conference Events Operations and Training Manager to support the NIH, the nation's premier medical research and training institution that supports global conversation that forwards human welfare. In this position you will work closely with government and contract teams to ensure a state of readiness across the NIH regional enterprise. You will benefit and be supported by near unlimited training opportunities, close partnerships, and exposure to the latest in communication and collaboration technologies.
NCC will, over the next five years, raise the bar on how the National Institutes conducts events, broadcasts important information, and shares research with a global community. This is an opportunity to grow, make a difference, and significantly advance your career, your impact, and your capabilities. We need you to be ready to add value and solve problems on day 1. In return, we will provide extensive training and advancement opportunities in a pro-employee environment with a great culture and significant executive support.
Key Areas of Responsibility
- Operations Management - Oversee day-to-day operations for audiovisual (AV) and housekeeping staff, schedule and manage support staff to ensure smooth event execution.
- Training and Development - Train employees on conference services, hospitality, AV equipment operation, and event coordination, Develop and maintain Standard Operating Procedures (SOPs) and lead training initiatives for staff.
- Facility and Resource Management - Understand and manage conference space utilization, including appropriate room arrangements for various event types, utilize resource management systems (e.g., MS Project, ScheduAll) for effective event planning and staff coordination.
- Other duties as assigned
Minimum Requirements
- 5 years of experience in conference facility management and supervisory roles.
- Proficiency in MS Office Suite, MS Project, and resource management tools.
- Proven ability to manage AV and housekeeping operations in a conference setting.
Preferred Qualifications
- Bachelor’s degree in a relevant field (may substitute for up to 3 years of required experience).
- Familiarity with catered event coordination and hospitality services.
- Strong understanding of space management for conferences and events.
Special Position Requirements
Schedule: Monday-Friday, 8AM-5PM, with flexibility to meet customer's needs.
Environment/Physical Demands: Many of our site campuses are large and require travel by foot, standing for long periods of time, ability to lift 30 pounds, climb ladders, and work in tight spaces
