Operations and Training Manager

Position Summary

This is an ONSITE position located in Bethesda, Maryland.

National Capitol Contracting is seeking an Operations and Training Manager to support the NIH, the nation's premier medical research and training institution that supports global conversation that forwards human welfare. In this position you will work closely with government and contract teams to ensure a state of readiness across the NIH regional enterprise. You will benefit and be supported by near unlimited training opportunities, close partnerships, and exposure to the latest in communication and collaboration technologies.

NCC will, over the next five years, raise the bar on how the National Institutes conducts events, broadcasts important information, and shares research with a global community. This is an opportunity to grow, make a difference, and significantly advance your career, your impact, and your capabilities. We need you to be ready to add value and solve problems on day 1. In return, we will provide extensive training and advancement opportunities in a pro-employee environment with a great culture and significant executive support.

Key Areas of Responsibility

• Operations Management - Oversee day-to-day operations for audiovisual (AV) and housekeeping staff, schedule and manage support staff to ensure smooth event execution.
• Training and Development - Train employees on conference services, hospitality, AV equipment operation, and event coordination, Develop and maintain Standard Operating Procedures (SOPs) and lead training initiatives for staff.
• Facility and Resource Management - Understand and manage conference space utilization, including appropriate room arrangements for various event types, utilize resource management systems (e.g., MS Project, ScheduAll) for effective event planning and staff coordination.
• Other duties as assigned

Minimum Requirements

• 5 years of experience in conference facility management and supervisory roles.
• Proficiency in MS Office Suite, MS Project, and resource management tools.
• Proven ability to manage AV and housekeeping operations in a conference setting.

Preferred Qualifications

• Bachelor’s degree in a relevant field (may substitute for up to 3 years of required experience).
• Familiarity with catered event coordination and hospitality services.
• Strong understanding of space management for conferences and events.

Special Position Requirements

Schedule: Monday-Friday, 8AM-5PM, with flexibility to meet customer's needs.

Environment/Physical Demands: Many of our site campuses are large and require travel by foot, standing for long periods of time, ability to lift 30 pounds, climb ladders, and work in tight spaces

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $80,000 - $90,000