What are the responsibilities and job description for the Support Engineer position at National Carwash Solutions, Inc.?
Job Description
Job Description
This position requires the candidate to be available to work in-person in our Atlanta office. We come in 3 days per week, but support flexibility as needed.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.
High-Fiver” Wanted : Support Engineer
Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of a client issue that you high-five the person next to you? If so, you are exactly who we are looking for.
We are looking for a talented, dedicated Support Engineer to join our high-five team and take part in the continued growth of our dynamic young company.
About AMP
AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry after.
AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country, with more than 500 dedicated service professionals and growing!
Why work for us?
We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and passion for technology and software. We’re dedicated to building world-class solutions for our customers, and at the same time place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.
Benefits you deserve :
- Highly competitive salaries
- Potential equity interest in a rapidly growing company
- 401K plan with company matching
- Excellent medical, dental, and vision insurance
But wait, there’s more!
What are we looking for?
As a Support Engineer, you will be responsible for achieving the highest possible level of support for our customers by responding to support requests, analyzing error logs to resolve issues and determine trends, and producing customer-facing documentation. You will work closely with our customers, providing personalized support, onboarding assistance, and proactive solutions to help them derive maximum value from our products.
Responsibilities : Proactive Support :
Error Resolution :
Proactive Reporting :
Product Expertise :
Customer Training and Education :
Team-Player :
Skills we expect you to have for your position :
National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.
