RECEPTIONIST FRONT DESK

Job Details

Job Location

National Center on Institutions and Alternatives Inc - Baltimore, MD

Position Type

Full Time

Job Shift

Description

G ENERAL P URPOSE OF THE J OB :

The overall purpose of this position is presenting a welcoming face to all visitors, applicants, employees of NCIA, who need to conduct business at our corporate office.

E SSENTIAL D UTIES AND J OB R ESPONSIBILITIES :

• Answers all incoming phone calls within 3 rings; providing information as requested; directs caller to appropriate employee extension; provides caller with employee's direct dial phone number, takes messages as needed.
• Greets all visitors and clients, determines their needs and directs them to the appropriate employee.
• Greets applicants and provides them with information regarding the application process.
• Receives and sorts agency incoming mail. Prepares mail for delivery to programs / departments.
• Assists staff in reserving conference rooms / training rooms electronically.
• Ensures all forms are in adequate supply (i.e., New Hire processing packets).
• Prepares new hire personnel files. Ensures all required documents are present and filed according to agency requirements. Completes File Audit Checklist. Notifies employees, managers and HR staff of missing documents and takes appropriate steps to receive required documents.
• Distributes / grades reading & math CMT assessments (documents and answer keys located at front desk) - Residential Counselor candidates only.
• Completes telephone verifications of employment - Using telephone reference forms & information provided by new hire.
• Performs other duties as assigned by the HR Director or designee.

Qualifications

S UPERVISORY R ESPONSIBILITIES : None

E DUCATION AND / OR E XPERIENCE :

L ANGUAGE S KILLS :

M ATHEMATICAL S KILLS :

R EASONING A BILITY :

C ERTIFICATES, L ICENSES, R EGISTRATIONS : None

O THER S KILLS AND A BILITIES :

P HYSICAL D EMANDS :

W ORK E NVIRONMENT :