IT Support Specialist Level 1

National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and afterschool programs, and family financial training.

National CORE's Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions.

We are looking for an individual with strong communication skills and a strong technical background. A technician with a 'can do' attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily. They will require strong organizational traits as well as interpersonal and communications abilities. Candidate must be an analytical thinker as this position will involve problem resolution and process / policy development. Overall customer-service orientation skills are a requirement.

RES PO NSIBI L I T IES

• Phone Support : Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc.
• Incident Management : Document all incidents, problems and requests in the company ticketing system and escalate as needed to service / product owner(s), as well as management.
• Asset Management : Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments.
• Troubleshooting : Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service / product owner(s) to ensure root-cause resolution.
• Communication : Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information.
• Customer Service Driven : Self-prioritization and timely resolution of incidents and requests to support our customer's technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management.
• Project Management : Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the department's strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments.
• Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employee's home.
• Ability to work flexible hours. Ability to travel is required.
• Must possess a valid driver's license, current automobile insurance and reliable form of transportation.

SKILLS & EXPERIENCE

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

FSLA : Non-exempt

PAY : $25-27.66 / hr

National Community Renaissance is an equal opportunity employer!

Job Posted by ApplicantPro

Salary : $25 - $28