What are the responsibilities and job description for the Banking Operations Manager position at National Cooperative Business Association?
Role Overview
The Digital Banking Specialist is a key member of our team, responsible for delivering exceptional client experiences and driving the successful implementation and ongoing management of our digital banking products and services.
Main Duties
- Act as the primary point of contact for digital banking clients, providing expert-level support and guidance throughout their journey with us.
- Ensure seamless onboarding and training processes for new and existing clients, guaranteeing they have the necessary tools and expertise to maximize the benefits of our digital banking solutions.
- Identify and resolve customer issues, fostering strong relationships and maintaining high levels of client satisfaction.
- Develop and deliver comprehensive training programs to educate clients on the effective use of our digital banking platforms.
- Collaborate closely with internal teams to drive project success and contribute to the continuous improvement of our digital banking offerings.
Required Skills
- 3 years experience in financial services, preferably in digital banking.
- Strong analytical and problem-solving skills, with a focus on delivering timely and effective resolutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
