What are the responsibilities and job description for the Cooperative Banking Specialist position at National Cooperative Business Association?
What You'll Do
As a Digital Banking Specialist, you will be responsible for the end-to-end management of our digital banking products and services, ensuring that our clients receive the highest level of support and guidance.
Main Responsibilities
- Manage the setup and maintenance of digital banking products and services, including onboarding and training.
- Provide expert-level support to clients, addressing any concerns or issues they may have.
- Identify opportunities for process improvements and implement changes to enhance the overall client experience.
- Contribute to the development and delivery of training programs to educate clients on the effective use of our digital banking platforms.
- Liaise with internal teams to drive project success and ensure alignment with business objectives.
Necessary Qualifications
- 3 years experience in financial services, preferably in digital banking.
- Strong understanding of digital banking products and services.
- Exceptional customer service skills, with a proven track record of delivering high levels of client satisfaction.
