What are the responsibilities and job description for the Digital Banking Expert position at National Cooperative Business Association?
Job Summary
We are seeking a highly skilled Digital Banking Specialist to join our team at National Cooperative Business Association.
Key Responsibilities
- Act as primary liaison post-sale to ensure proper setup and training of all new and existing digital banking clients.
- Complete setup and ongoing maintenance of all digital banking products and services.
- Research and troubleshoot customer issues.
- Customer training.
- Support and assist team operations in projects and assignments.
Requirements
- 3 years financial services experience preferred.
- Digital banking products/services experience.
- Customer service experience.
- Payments industry knowledge.
- Deposit account servicing experience.
- Ability to multi-task.
- Knowledge of Microsoft Office suite.
- Well organized.
- Strong customer service skills.
- Strong communication skills, both written and verbal.
