Shipping and Receiving Manager

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at WCDL in Hawthorne, CA for a Shipping and Receiving Manager.

The regular hours for this position are from 8:30 AM to 5:30 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Performs all management responsibilities of the shipping and receiving department including fulfillment and partners with logistics
• Develop and manage department benchmarks and expectations that align with the organization’s goals
• Has the ability to perform all tasks in the department
• Performs all management responsibilities of the department
• Manage, delegate daily duties to team supervisor(s) and staff
• Manage staff schedules to ensure production needs are met
• Design, implement and manage systems that provide smooth and efficient work distribution, movement of exception cases and training processes that will ensure adherence to procedures and SOPs
• Provide verification system that frequently “checks” the knowledge of team members
• Work with the Supply Chain team to develop relationships with local airport warehouse staff and develop understanding of cargo drop-off and recovery to balance production needs with department capacity.
• Manage the quality of output in shipping, receiving, and fulfillment departments and track results
• Provide support and assistance to all co-workers, management and others throughout the organization regarding shipping, receiving, and fulfillment functions.
• Responsible for preparing and shipping raw materials to be sent to production labs.
• Receive incoming case materials from customers and properly disinfect them according to Company procedures
• Provide alternative ideas and feedback relative to efficient production options for the shipping, receiving, logistics, and fulfillment team
• Participates in continuous improvement and develops and shares best practices
• Manage, develop and roll out KPIs to track and measure operational performance of the shipping and receiving department as well as the
• Provide leadership to direct support staff for development purposes
• Provide quality assurance of finished products and ensure they are properly packaged before delivery to customers
• Schedule delivery of finished products to customers using timely and accurate invoicing methods
• Maximize delivery schedules to service the customers timely and at a reasonable cost
• Partner with other department leaders to identify learning opportunities
• Liaise with record of customer complaints, review complaint patterns and report them to supervisor timely
• Other duties as assigned

Skills and Abilities Required:

• Demonstrate proficiency in Microsoft applications such as Excel, Word, PPT, etc.
• Management & Leadership skills
• Verbally communicate via telephone-maintaining a positive manner
• Verbally communicate with all levels of staff-maintaining a positive manner
• The ability to take initiative
• Excellent listening Skills
• Attention to detail and accuracy
• Must be able to read, write, speak and understand English
• Ability to energize, develop and build rapport at all levels within an organization
• Results-focused with a proven ability to execute and deliver on commitments
• Lateral thinkers with ability to provide creative solutions to problems and issues as and when they arise.
• Demonstrated success influencing and managing remote teams and suppliers for project delivery

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent.
• Required: 3-year prior management experience
• Required: 3-year dental or manufacturing experience
• Preferred: Bachelor’s Degree

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals
• Personal protective equipment is required.
• Office equipment
• Insert hazardous materials and/or equipment

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Good hand-eye coordination
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• Push, pull, lift, and/or carry up to 25 pounds
• Must be able to read, write, speak and understand English