IT Project & Support Intern

IT Project and Support Internship Opportunity at NELP

Are you a tech-savvy student or recent graduate eager to make a difference while honing your IT skills? The National Employment Law Project (NELP) is looking for enthusiastic IT students or early-career professionals passionate about technology and excited to work for a nonprofit organization committed to social change. Join our dynamic IT team as an IT Project and Support Intern, where you'll gain valuable, hands-on experience in technical support operations and IT project management. This internship is an excellent opportunity to grow your career while contributing to impactful initiatives.

Who We Are

Founded in 1969, the National Employment Law Project (NELP) is a leading nonprofit organization with a mission to create a just and inclusive economy where all workers have expansive rights and thrive in good jobs. We work with local, state, and national partners to advance transformative legal and policy solutions, conduct research, build capacity, and lead effective communications campaigns. Over the past decade, our victories have positively impacted the lives of more than 100 million workers and their families. From fighting for higher wages and just benefits to securing safe, fair, and supportive workplaces, NELP leads efforts to ensure that all workers have access to opportunities at every stage of their lives.

For more information, check out our annual reports or visit our website: www.nelp.org.

What You Will Do

As an IT Project and Support Intern, you will:

Technical Support:

• • Assist in managing the technical support ticketing system, ensuring timely and efficient responses to requests.
  • Provide first-level support to end-users for hardware, software, and network issues.
  • Document troubleshooting steps and solutions and create user-friendly guides for common issues.
  • Escalate more complex problems to senior IT staff while providing clear documentation.
  • Help set up, configure, and deploy IT equipment, such as laptops and software tools.

Project Coordination:

• • Collaborate with the IT team to plan, execute, and monitor ongoing IT projects.
  • Assist with scheduling meetings, preparing project documentation, and tracking progress.
  • Communicate updates to stakeholders and help ensure project deadlines are met.
  • Support the implementation and testing of new technologies to improve IT systems.

Who You Are

Currently pursuing or recently completed a degree in Information Technology, Computer Science, Business Administration (with an IT focus), or a related field.

Technically Skilled:

• • Have a basic understanding of computer systems, networking, and troubleshooting techniques.
  • Familiarity with operating systems such as Windows and macOS.
  • Experience with support tools like ticketing systems (e.g., Zendesk, ServiceNow) and remote support platforms is a plus.
  • Exposure to tools like Microsoft Office 365, Google Workspace, and project management software (e.g., Jira, Monday.com, or Asana).

Organized and Detail-Oriented:

• • Capable of managing multiple tasks, prioritizing effectively, and meeting deadlines.
  • Basic knowledge of project management principles and methodologies.

Great Communicator and Problem Solver:

• • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Analytical thinkers with a proactive, can-do attitude.

Passionate and Eager to Learn:

• • Eager to learn about IT operations, technical support, and project management.Interested in working in a mission-driven environment that values equity and worker rights.
  • Certifications like ITIL Foundation, CompTIA A , or Agile basics are a bonus but not required.

Why Join Us?

• Hands-on Experience: Work on real-world technical support issues and IT projects directly impacting NELP's mission.
• Skill Development: Gain practical skills in troubleshooting, project coordination, and IT operations.
• Mentorship and Collaboration: Learn from and work alongside experienced IT professionals in a supportive and collaborative environment.
• Mission-Driven Work: Be part of an organization that makes a tangible difference.
• Position is mostly remote, but will require occasional on-site in the New York Office.  

To Apply

Please ensure you meet the following requirements:

• You must be eligible and authorized to work in the United States.

Applications will be reviewed on a rolling basis until the position is filled. To apply, please upload the following materials using this link:

• A Resume
• A Cover Letter detailing why this internship is a great fit for you and how your skills align with the role.
• A Work Sample/Digital Portfolio (of any kind) that demonstrates your project management, writing, or technical abilities.

NELP is a 501(c)(3) nonprofit organization and an equal opportunity, fair chance, affirmative action employer committed to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

Salary : $20