What are the responsibilities and job description for the Region Manager position at National Express LLC?
National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
Responsibilities
Qualifications
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
Responsibilities
- Coaching and advising General Managers
- Identifying growth opportunities and working collaboratively with Business Development
- Building and maintaining strong business relationships with identified customer base
- Ensuring General Managers have significant customer relationships throughout their district
- Identifying, tracking, and addressing customer trends
- Defining the behavior of competitors in the region
- Understanding customer contracts and compliance
- Developing well-formed strategies and tactics for contract negotiations
- Interpreting the meaning of the customer/competitor/industry trends for the region team
- Monitoring business results; ensuring the region is meeting all contract responsibilities
- Ensuring the area has a solid business plan and budget
- Working with General Managers to make sure they know how to read relevant financial statements
- Tracking region and CSC results, defining trends, and anticipating impacts
- Reviewing financial statements for the region, analyzing them, and developing action plans
- Ensuring General Managers develop appropriate improvement plans
- Working with General Managers to make sure employee relations plans are in place and well executed
- Ensuring process, policy and initiative compliance; ensuring business tools are being used
- Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
- Reviewing talent management plans; ensuring that talent within the area is identified and developed
- Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
- Ensuring General Managers and staff attend workshops, seminars, and learning events
- Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
- Other duties assigned to meet the needs of the business
- Conduct special projects as requested by the Vice President, Operations
Qualifications
- Bachelor’s Degree required; a focus in Business Management, Accounting or Economics preferred
- 10 or more years of experience in an operations management role; 5 or more years in a senior manager role
- Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location
- Proven leadership ability, industry-specific knowledge gained through experience
- Strong negotiation skills and techniques
- Desire to coach and mentor others
- Financial acumen and knowledge of economic theory
- Practical application of marketing and sales theory and principles
- Comprehensive understanding of labor and employment practices law
- Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems
- Excellent verbal and written communication skills along with strong interpersonal skills
- Strong analytical skills with an attention to detail
- Creative, innovative, and flexible mindset
- Ability to work independently or as part of a team
- Well-developed time-management skills
- Utmost professionalism, integrity, and confidentiality
- Must have the ability to travel up to 50%
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
Salary : $150,000 - $200,000
