Alternative Investments Team Lead

Job Description: The Role You are an influencer who consistently makes a positive impact. You are passionate about coaching, building, and supporting a team of 8 associates to work collectively as a team and achieve shared goals. You’re a motivator, focused, fast-paced and inspired by change. You can coach to key behaviors that help drive business results. You empower others to accept feedback and develop an environment focused on growth and development. You encourage others to create the best customer experience possible. Alternative Investments is a complicated and nuanced product space with manual, industry wide processes in place to support transactional activity. As the industry is evolving and team is growing, development of the associates and innovation of the department is key. The role will include strengthening the (Out of Standard) OOS and Follow Up team. The Follow Up team is responsible for following up with Sponsors and TAs to obtain acknowledgements and confirmations of pending transactions that are 60 days or older in a timely manner on behalf of our clients and to mitigate risk and exposure to the organization. The OOS team is responsible for bringing in all monthly and quarterly fund reporting in prior to month end to ensure the firm isn’t exposed to capital charges. These activities are performed daily and require adherence to policies, procedures, and regulatory guidelines. The Expertise and Skills You Bring College degree preferred. Series 99 license (or within 90 days of hire) Proven experience in team leadership and coaching. Strong ability to drive business results through effective team management. Prior experience with alternative investments process experience is preferred. Detail oriented, ability to work effectively with minimal supervision. Ability to process customer data quickly and accurately. Team player with capability to help maintain a positive work environment. Strong analytical and decision-making skills. Ability to prioritize and work effectively in a fast-paced environment with multiple deadlines and processes. Exceptional quality and productivity in current role. Ability to handle and resolve complex problems. Strong verbal and written interaction skills including ability to explain complex processes. Effective time management skills and ability to prioritize and multi-task. Strong PC skills - Word, Excel, and Access. Process a variety of data entry transactions and maintenance requests. Track and supervise monitor outstanding issues and provide timely updates. Analyze, research, and resolve discrepancies in accordance with departmental SLAs to minimize risk to the company. Partner with stakeholders to collect reporting information. Interact with a variety of customers, client, and agents relative to your role. Ensure policy and procedures are followed and paperwork requirements are met to minimize risk. Building enduring internal and external relationships, significantly enhancing the customer experience. Identifying opportunities to advance the business towards a premier digital experience. Providing daily support and coaching to associates on their interactions. Cultivating an environment that promotes passion, growth, and development. Guiding others through periods of change. Establishing standards for optimal performance delivery, in line with industry best practices. This role is not eligible for sponsorship. The Team Operations & Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication, and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over the counter, listed equities, options, bonds, and mutual fund transactions daily. An Alternative Investment (AI) is a highly specialized investment vehicle that is tailored to sophisticated, high net-worth investors and are not traded on any public market. Our Alternative Investments group services all Fidelity lines of business and handles end-to-end operations from onboarding of assets, all transactions, reconciliation, and servicing requests. The base salary range for this position is $52,000-$83,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. Certifications: Series 99 - FINRA Category: Brokerage Operations At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact AccommodationsIreland@fmr.com For roles based in Germany: Contact Accommodationsgermany@fmr.com Fidelity Privacy Policy

Salary : $52,000 - $83,000