What are the responsibilities and job description for the Customer Service Representative position at National General Insurance?
We are HIRING for Remote Customer Service Representatives!
Are you passionate about providing exceptional customer experiences? Do you thrive in a dynamic, remote work environment? If so, we want YOU to be part of our team!
Our next paid training class starts on 4/22/2024!
Apply today to tap into your potential as a Customer Service Representative while delivering exceptional service, becoming an invaluable member of our team at National General Insurance!
- The starting pay for this role is $18.22 per hour and can increase based on experience and licensure. The training begins on Monday, April 22, 2024 for 8 weeks. During training, the schedule is Monday to Friday from 8:00 AM to 5:00 PM EST. Your official work schedule could include hours anytime between 8:00 AM and 9:00 PM, and will include every other Saturday.
Job Summary:
This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.
Key Responsibilities:
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
- Working knowledge of insurance policies and related processes and procedures.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted
- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
- Inputs and tracks into the appropriate databases.
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- High school diploma or equivalent experience
- 2-3 years customer service experience preferred
Certificates, Licenses, Registrations
- May require a Property and Casualty license, based on business unit requirements
Functional Skills
- Insurance background is preferred
- Excellent level of communication skills (both written and verbal)
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft© products (Outlook, Excel, folders)
- Flexible and adaptable to business requirements for changes needed to service the customer
- Collaborate with peers and management on special projects and committees
- Apply good use of time management skills
- Ability to prioritize and multi-task
#LI-SP1
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base amount offered for the role is $37,890-$42,640 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
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