What are the responsibilities and job description for the Vice President, Billing Collections Strategy and Operations position at National Grid?
About us
National Grid is hiring a Vice President for our US Billing and Collections department in Syracuse, NY or Northboro, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
Lead the transformation of the US Billing and Collections team currently consisting of the full meter-to-cash processes for all of US National Grid including Billing, Collections, Accounts Maintenance and Operations, Revenue Assurance, and Payment Processing. Create an organization that is rated top quartile on quality, efficiency and effectiveness measures for all processes to exceed our customer expectations.
Key Accountabilities
- Lead the transformation of the US Billing and Collections function to create an organization that is delivering at a high level in all areas with measurable improvement in KPIs, unit cost , cash flow, and key business outcomes for our Customers
- Sponsor NGUSA's meter-to-cash process and work cross functionally with Customer, Electric, and Gas Operations to deliver a step change in performance across the end to end process.
- Lead adoption of data analytics, AI / Gen AI , machine learning, and robotics in the transformation of NGUSA's meter-to-cash processes,
- Direct the Billing and Collections leadership team to deliver seamless end-to-end processes at the agreed upon service level through partnership arrangements with internal customers and third party suppliers whilst also balancing the associated costs and risks.
- Create a US process ownership structure enabled by a performance management framework of KPIs and business outcome metrics to measure, monitor and benchmark performance internally and externally and communicate the value of processes and associated costs under management to all stakeholders.
- Establish and maintain relationships with external stakeholders, negotiating contract agreements with suppliers that maximise value to National Grid.
- Recruit, develop and manage a highly motivated, capable and adequately resourced team across multiple US locations, developing talent and a performance management culture that drives value through employee engagement and successfully meets or exceeds all strategic objectives.
Qualifications
Job Dimensions
Location : NY or MA
Team Size : 5 direct reports, c500 FTE
Closing date : January 29, 2025
Salary : $235,000-300,000 wider executive benefits
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
PDN-9dfaa28d-4534-4e8a-ad4b-ec51fdf74e7d
Salary : $235,000 - $300,000
