What are the responsibilities and job description for the Client Services Analyst - Billing Support position at National Indemnity Company?
Company
NICO National Indemnity Company
Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
Want to work for a company with unparalleled financial strength and stability that also offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? As a member of the Berkshire Hathaway Group of Insurance Companies you will find that as well as outstanding opportunities for professionals looking to grow in their careers.
The Client Services Analyst; Billing Support delivers excellence in customer service to agents, insureds, claimants and others business partners for billing inquiries. Performs the daily workflow transactions including responding to agents and insured billing inquiries, processing payments, and completing tasks with the billing and finance departments.
This position will be with National Indemnity Company in Omaha NE, and be hybrid after 6 months. This position is not eligible for employment visa sponsorship.
What will you do?
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more.
We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!
NICO National Indemnity Company
Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
Want to work for a company with unparalleled financial strength and stability that also offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? As a member of the Berkshire Hathaway Group of Insurance Companies you will find that as well as outstanding opportunities for professionals looking to grow in their careers.
The Client Services Analyst; Billing Support delivers excellence in customer service to agents, insureds, claimants and others business partners for billing inquiries. Performs the daily workflow transactions including responding to agents and insured billing inquiries, processing payments, and completing tasks with the billing and finance departments.
This position will be with National Indemnity Company in Omaha NE, and be hybrid after 6 months. This position is not eligible for employment visa sponsorship.
What will you do?
- Participates in various customer service billing processes. Performs the daily workflow transactions including responding to agents and insureds regarding inquiries to billing, making electronic payments on-line at the insureds’ request, setting up recurring EFT and credit card transactions for the account, responding to customer service inquiries and answering all other questions.
- Serves as technical support for various agency and insured billing, binding, and policy servicing software applications as appropriate.
- Answers underwriting questions relating to commercial lines automobile and property new/renewal policies for the agency distribution segment. Identifies underwriting support issues and handles or transfers these issues to the appropriate individuals.
- Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems.
- Bachelor degree in business or related field or equivalent
- Ability to do basic math
- 1-2 years related customer service work experience
- Someone who can work independently and organize time and resources to handle multiple priorities.
- Someone who can work with detail and accuracy
- Someone who has excellent written and oral communication skills and can provide excellent customer service.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, onsite fitness center, an Employee Relations team ready to assist you and more.
We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.
We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.
Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!
