What are the responsibilities and job description for the CSR, Employee Benefits Specialist position at National Insurance Broker?
About the Company - Our client is a national insurance organization with a global network of brokers and specialists. As an industry leader with over 2,000 employees in more than 250 offices across North America and the U.K., our client specializes in employee benefits, commercial insurance, surety and fidelity bonding, investment advisory and retirement plan services, and payroll & HR solutions.
About the Role - We are seeking a dedicated and enthusiastic, highly professional, Insurance Customer Service Representative to provide general support to an impressive multinational roster of clients. In this role you will use our proprietary CRM to assist customers with employee benefit questions and concerns. Our client is a large national broker with over 3000 employees providing corporate level benefits, including retirement and financial perks, paid training and generous paid vacation and PTO, in addition to career pathing to support your professional growth.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or in-person, ensuring a high level of service.
- Support the account management team in resolving day to day employer and employee inquires.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Work within your team and across internal departments to provide cohesive support to all clients.
- Collaborate with sales and other departments to address client needs effectively.
- Analyze customer feedback and provide insights for service improvement.
- Develop and leverage knowledge of individual customer needs to provide on point world class service.
- Uphold company policies and procedures while ensuring compliance with industry regulations.
- Attend weekly training sessions to stay updated on all compliance, products and procedures.
Qualifications
Pay range and compensation package :
60,000.00 - $75,000.00 per year
Equal Employment Opportunity
Our client celebrates and supports our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. Our client is honored to be an equal opportunity workplace. They are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, Our client makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Job Type : Full-time
Salary : $60,000 - $75,000