Medical/Legal Assistant

Position Description

We're looking for someone who enjoys making a difference. As a full-time Medical/Legal Assistant in our Claims department, you will be working Monday through Friday 8 am-5 pm. After completing a thorough training period, you'll have the flexibility to work from home one day a week.

General Function

Exceptionally perform administrative duties as a member of the Claims Department, in a team environment with independent and collaborative work and ability required.

Major Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Perform administrative functions at the direction and request of Claims Attorneys and Managers, including set up, suit processing, claims review preparation, filing, copying, correspondence, transcribing, and closing of files.
• Perform other administrative duties directly related to the position as may be required, including answering telephone calls and electronic communications, intake of new claims over the phone, and inquiries and suits called in by policyholders.
• Utilize a basic understanding of legal, medical, and professional terminology. Position is responsible for learning and maintaining this terminology, with the ability to quickly grasp and understand it.
• Responsible for being self-driven, curious, and dedicated to learning the complex environment of Medical Malpractice and the Claims department and to collaborate with others in the department and with other departments, as necessary.
• Responsible for holding performance to high standards, especially regarding attention to detail and professional communication.
• Become proficient in SVMIC systems and programs.
• Perform complex file processing and management tasks.
• Assist with quality review and oversight of system data and suit preparation material (high level of attention to detail and full process comprehension required).
• Claims Management Committee (CMC) material and preparation review. May transcribe opinions of CMC reviewers and other claims-related documents.
• May be involved in cross-functional teams with ability to collaborate and participate required.
• May assist with the processing of loss adjustment expenses and indemnity payments related to claim files and vendors necessary for departmental operations.
• May assist with various tasks necessary for compliance of state, federal, and other regulatory requirements.
• Meet or exceed supervisor's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Contribute to SVMIC's success by identifying opportunities and making recommendations that may lead to improved processes.
• Possibility of special projects and other duties assigned.
  
  

Skills And Abilities Required

• Very good written and verbal communication skills.
• Good keyboarding skills and proficient with Microsoft products including Word, Excel, and Outlook and able to gain proficiency quickly with industry specific software programs.
• Able to focus with excellent critical thinking skills.
• Ability to efficiently manage multiple projects and prioritize appropriately.
• Estimated ability to accurately type at the skill level of around 60 wpm.
• Excellent research and analytical skills.
• Effective interpersonal skills and the ability to work independently and recognize when and how to effectively collaborate with others.
• Regular and predictable on-site attendance required.
• Ability to work remotely as business needs dictate.
• Contribute to a positive, professional, creative and innovative achievement-oriented work environment that emphasizes SVMIC's mission, vision, and values.
• As part of our inclusive environment, communicate ideas and needs and make space for disagreement over ideas and expeditious resolution.
• Appropriately prioritize multiple/complex tasks and responsibilities; effectively allocate time, optimize work practices, and handle interruptions effectively.
• Able to appropriately cope with the occasional stress that comes with interpersonal interactions in a standard office environment.
• Manage relationships with others in a professional, courteous manner.
• Receive and utilize constructive criticism to grow and develop professionally.
• Exercise integrity, discretion, and confidentiality when exposed to or interact with sensitive and proprietary information.
• Stay current with constantly evolving business and technology by seeking out and participating in opportunities to grow technical and professional skills.