What are the responsibilities and job description for the Life Rewrite Specialist position at National Life Group?
Life Rewrite Specialist
Please note that we do not offer visa sponsorship for this position.
Our Rewrite Specialists deliver a superior customer experience to the distribution channels—agent or agencies—by ensuring after issue changes for life insurance and annuity products are processed accurately and in a timely manner. You will delight our customers by thoroughly researching and executing policy changes and collaborating with those internally and externally to achieve a successful end result for National Life, our agents/agencies, and our clients. Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.
A typical day finds the Rewrite Specialist processing in workflow management systems, collaborating with the team, supporting departments internally, and communicating with the agent/agency via phone and email. You will be a liaison with the producing agent/agency throughout the life cycle of after issue policy changes. Developing solid working relationships, leveraging critical thinking skills, and effectively managing grey areas are essential requirements for this role, as requests do not always fit within a defined set of rules. Additional responsibilities include: ensuring quality transactions and accurate accounting through review, light processing, and reconciliation. Weekly monitoring, netting, and reconciling debits and credits to various accounts.
We encourage and provide professional and personal development opportunities in between handling your daily work with various courses and seminars through our very own NL University. In addition, you will be part of a small, but mighty, work-family working toward our annual goals and developing yourself and teammates along the way…and all for a common Cause!
Successful Candidates We’re Seeking
- You have 2 years of professional work experience interacting with customers
- You are passionate about working for a company with a cause-driven culture
- A college degree is not required, but it is preferred. Ultimately, we value high quality skills, experience and a winning attitude as much as an earned degree
- Ability to successfully pass a background check that may include fingerprinting
The Skills to Succeed
- You are great with people and not afraid to lead
- You enjoy delighting customers with exceptional service
- You are an excellent communicator, with strong listening skills
- You are strong with solving problems and enjoy working in a collaborative team
- You thrive in a fast-paced environment and are computer savvy (web searches, MS Office and Mainframes)
- You have a curious mindset and the courage to respectfully assert your opinions
- You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change
- You are flexible to roll with change that occurs with a rapidly growing company
The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.
Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.
National Life Group
1 National Life Dr
Montpelier, VT 05604
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