What are the responsibilities and job description for the Call Center Specialist position at National Marketing?
National Marketing is seeking a talented and motivated Call Center Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients through various channels, including phone, email, and chat.
Your primary responsibilities will include responding to customer inquiries, resolving issues, and maintaining accurate records. You will also be required to generate reports, perform data entry tasks, and participate in ongoing training and development programs.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Generate reports and perform data entry tasks
- Maintain accurate records and databases
Benefits
- Competitive hourly wage
- Comprehensive benefits package, including health insurance and 401(k) matching
- Ongoing training and development opportunities
- Collaborative and supportive work environment
