What are the responsibilities and job description for the Dispatcher - NEMT Transport Company position at National NEMT, LLC?
About Us:
We are a dedicated Non-Emergency Medical Transportation (NEMT) provider offering reliable, compassionate, and safe transportation services to individuals in need. We are currently seeking an experienced Dispatcher to join our team. If you have prior NEMT training and enjoy working in a fast-paced environment, we want to hear from you!
Job Description:
As a Dispatcher, you will be responsible for scheduling, coordinating, and dispatching transportation services to ensure clients receive timely and efficient rides. You will communicate with drivers, clients, and healthcare providers to manage transportation requests, resolve issues, and ensure high standards of service.
Key Responsibilities:
- Coordinate and schedule transportation for clients in accordance with company guidelines.
- Communicate effectively with drivers, clients, and healthcare providers to confirm transportation details and resolve any issues.
- Monitor and track trips in real-time, ensuring timeliness and quality of service.
- Manage a variety of tasks, including confirming appointments, rescheduling, and updating records in the system.
- Ensure compliance with all regulatory and safety standards for NEMT operations.
- Provide exceptional customer service and maintain professionalism at all times.
Requirements:
- Minimum of 2-3 years of experience in dispatching or a similar role within the NEMT industry.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Ability to handle stressful situations and resolve problems efficiently.
- Proficiency with dispatch software and Microsoft Office Suite.
- Must be able to work a flexible schedule, including nights and weekends if needed.
Benefits:
- Competitive salary based on experience.
- Competitive Benefits and PTO.
- Opportunities for career advancement.
How to Apply:
If you have the required experience and are ready to join a dedicated team, please submit your resume and a cover letter through really. We look forward to reviewing your application!
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Dispatching: 2 years (Preferred)
Ability to Commute:
- St Petersburg, FL 33716 (Required)
Ability to Relocate:
- St Petersburg, FL 33716: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $22