Senior Director, Membership

Responsibilities

To perform this job successfully, each essential duty and responsibility must be performed satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet organizational goals.

• Develops a membership strategy in alignment with the division and organization’s strategic objectives.
• Provide detailed membership reports and analysis, including statistics, updates, growth tracking, and retention insights to the Senior Leadership Team, CEO, and Board of Directors.
• Identify and advocate for improvements to the member value proposition, to ensure NPA membership remains relevant and valuable to a diverse and growing audience.
• Cultivate long-term strategic relationships with industry alliances to create opportunities for membership expansion and collaboration.
• Create and implement innovative membership programs that target a broader range of potential members.
• Get to know and deeply understand our members and their needs to develop effective and data-driven strategies for member recruitment, engagement, retention, and success, drawing upon best practices and research from the field of member engagement to ensure a deep sense of belonging and loyalty.
• Iterate and develop strategies to raise the organization’s visibility, grow the membership pipeline, and utilize communication, marketing, and messaging strategies that resonate with members and prospects.
• Manage the membership team which includes the Director, Membership and the AMS Database Administrator.
• Other duties as assigned.

HIPAA

This position is not authorized to access, utilize or view protected health information (PHI).

Knowledge, Skills and Abilities

Compensation and Benefits

Full-time, exempt position with competitive salary based on experience and qualifications. Excellent benefits package; NPA pays % of the employee’s premium for Medical (HMO and HSA; PPO paid at HMO rate), Dental, Vision, Short-Term and Long-Term Disability coverage, AD&D coverage, and Long-Term Care coverage. Retirement savings plan. Generous paid time off program.

NPA is an Equal Opportunity Employer

NPA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage applicants from underrepresented groups to apply.

Education

Bachelor’s degree or the equivalent work experience and or training.

Experience

A minimum of 5 years of experience in a similar role.

Working Conditions

Flexible, fully remote work arrangement, including telework, offered; proximity to Washington, D.C. area preferred. Small, fast paced team environment with moderate noise levels. Normal sitting and standing activities for an office environment. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings / webinars.