International Customer Service Representative

National Powersport Auctions (NPA) is the world's largest powersport auction and remarketing company specializing in: Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles and Boats.

As the leading powersports remarketing company in the U.S., NPA serves dealers, OEMs, and lending institutions throughout the nation with a complete range of auction-related services. Having sold over 1 million vehicles since inception, NPA plays an important role in assisting clients with liquidating inventory and maximizing returns. Dealers throughout the world utilize NPA for acquisition of wholesale vehicles and to ensure their pre-owned inventory meets their customer's demands.

National Powersport Auctions is seeking a bright, talented, and outgoing individual with a strong work ethic to join our growing Customer Service Team. The position of International Call Center Representative consists of promoting and contacting dealers about upcoming monthly auctions, industry events, and various promotions. International representatives are responsible for generating new business opportunities, assisting with registration requirements, translating for Spanish-speaking customers, and working with international accounts.

We are non-scripted and thrive on building a friendly and professional relationship with all our clients. The goal is to promote business growth by expanding the company’s clientele.

Responsibilities:

• Exceptional interpersonal and rapport building skills
• Call clients to inform them about the company's products and services for both domestic and international clients
• Detailed entry of customer interaction
• Use our computer system to track and gather information
• Meet and exceed daily outbound call minimum
• In-depth knowledge of the company's products and services
• Assist with in-person Spanish-speaking customers
• Handle communications between Spanish-speaking customers and all NPA departments
• Knowledge of domestic and international registration requirements
• Answering inbound support calls and online chat
• Generate new business for NPA including members, buyers, bidders, sellers, and more
• Assist with specialty call campaigns for all customer types
• Create and improve international processes with management
• Other miscellaneous office duties

Requirements:

• One year of office support experience in a customer service role preferred
• Attention to detail
• Bilingual in Spanish
• Strong proficiency of computers
• Reliable and punctual
• Professional work ethic and communication
• Able to collaborate as a team
• Strong verbal and written etiquette

Benefits:

• Monthly Incentives
• Medical
• Dental
• Vision
• Sick Pay
• Vacation
• Paid Holidays
• 401k with company matching
• Stock Options

Job Type: Full-time - Monday-Friday 8:00am to 5:00pm Pacific Time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

At National Powersport Auctions (NPA), we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.