Quality Assurance Manager

Thank you for your interest in joining the National Ramp team!

National Ramp is a market leader, innovator, and disruptor providing newfound freedom to elderly and disabled human beings with the greatest range of accessibility ramps in the industry. Our family has been in the access business for over 30 years, and the foundation of our growth and any success we’ve had is our Core Value to care about people.

National Ramp dealers have installed hundreds of thousands of ramps across North America, and it is truly rewarding to make a real and meaningful change in so many lives. We believe that making great ramps is only a part of our work. The greatest work we do is giving fellow humans their freedom back. When someone is literally trapped inside their home or stuck in a hospital and we are able to provide a means for them to regain their Freedom Now – that is what brings us true joy and purpose.

At National Ramp, we work hard, we are accountable, and we are results-driven. We recognize that these attributes may not be valued by everyone, and that’s OK!
Our Core Values are:
 

• We WOW – We go the Extra Mile. We exceed expectations. We work hard and have fun. We are obsessed with our customers, we love our business, and we love what we do. We are “World Class” in everything we do.
• We NOW – We GSD (Get Stuff Done) and we get it done fast. Freedom NOW. We are urgent, driven, energetic, and fast-paced. We believe in “production, then perfection”.
• We Own It – We are accountable. No excuses, no jerks. We take responsibility for our actions, our job, our life, and our word by seeing things through to completion. We are nice, but we are driven for results.
• We Innovate and disrupt. We are growth-minded, for us and for our customers. We never stop learning. We adapt quickly and thrive on new challenges. We constantly seek ways to disrupt the status quo and improve.
• We Care. We care about people. About each other, about our customers, about our customer’s customers, about our families, and about the world. We are invested in National Ramp and behave like it’s our own business to help everyone win. We stay safe to ensure everyone goes home the way they came, every day.

Today, National Ramp is in search of a passionate and enthusiastic Quality Assurance Manager who will bring their expertise to our team and help us grow to become the #1 Ramp Company in the World.

We are seeking a meticulous and skilled Quality Assurance Manager to build and oversee a best-in-class quality management system for our company.

Your primary responsibilities will include implementing a quality system, standards, inspecting materials, equipment, processes, and products, developing quality control systems, and determining corrective actions.

Key Attributes We Admire:

• Confidence and determination
• Ability to build rapport across diverse personality types
• Active listening skills to truly understand and address customer needs
• Persistence and creativity in problem-solving

Your Key Responsibilities:

• Collaborate with other department leaders to establish quality assurance standards and objectives
• Implement methods to inspect, test and evaluate products and production equipment
  • Including managing a calibration, machine maintenance schedule.
• Ensure that products adhere to quality standards
• Review and analyze quality performance data to identify trends or areas for improvement
• Work according to deadlines for the delivery of products
• Train and manage production line staff in production practices and quality assessment of goods
• Track products through the manufacturing process to guarantee that each part of the process is correct
• Evaluate production and supplier goods for any defects or deviations
• Establish and maintain a CAPA system to manage corrective actions/preventative action as set industry competitive metrics.
• Perform detailed and recorded inspections of final products so the products are up to industry and company standards
• Eliminate products that are not up to standards and identify the reason for product problems.
• Interact with customers, regulatory bodies and suppliers to address any quality concerns or complaints
• Experience building and managing a Quality Management System.
• Maintain documentation of quality control activities and changes in procedures

Required Skills:
Quality Expertise:

• Deep understanding of quality management, including test methods, supplier quality, and corrective actions.
• Knowledge of industry standards, regulations, and best practices.

Strategic Thinking:

• Ability to develop and implement a strong quality management system aligned with business objectives.
• Experience in providing strategic recommendations to senior management.

Leadership and Management:

• Strong leadership skills with the ability to inspire and collaborate with high-performing teams.
• Experience in partnering with cross-functional teams and working collaboratively with other leaders.

Analytical and Problem-Solving Skills:

• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent problem-solving skills with a proactive approach to identifying and addressing operational challenges.

Communication and Interpersonal Skills:

• Excellent communication skills with the ability to effectively present operational information to various stakeholders including the board, employees, and external partners.
• Strong interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.

Technology Proficiency:

• Proficiency in quality management software and tools.

Requirements:

• Proven experience as a quality manager or relevant role
• Thorough knowledge of quality control standards and testing methodologies
• Experience in reporting on key quality metrics
• Proficient in MS Office and data analysis/statistical methods
• Certification of quality control (ISO 9001 etc.) is a strong advantage
• Excellent numerical skills and understanding of data analysis/statistical methods
• Outstanding communication skills
• Great attention to detail and a results-driven approach
• BSc/ Ba in business administration or relevant field; certification of quality control is a strong advantage.

Why Join National Ramp:

Our commitment to you goes beyond the usual. You'll enjoy a competitive salary and a comprehensive benefits package after 30 days of employment. This includes health, dental, and vision insurance, a matching 401(k), life and disability insurance, and a wealth of other resources to support your personal and professional life. With 3 weeks of Paid Time Off and additional days for statutory holidays, we ensure you have the time to recharge and enjoy life.

More than that, we offer a work environment where you're encouraged to excel and innovate. At National Ramp, your work is more than a job – it's a passion fueled by a community that values your contributions and celebrates your achievements.

Ready to Make a Difference? Apply Now!

Join us in our mission to create accessible spaces for everyone. At National Ramp, your work changes lives, including your own.

Location: Valley Cottage, NY (On-Site)
 

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