Job Description
Job Description
Description :
The Education Stakeholder Relations Program Manager is responsible for managing and strengthening relationships with stakeholders involved in EMS education, including regulators, education programs, clinical agencies, accrediting bodies, and educational vendors. This role focuses on fostering meaningful relationships that create value for the EMS education community, enhance the experience of EMS education communication, and support the growth and integrity of National Registry Certification. This position reports to the Director of Stakeholder Relations.
Fulfilling our mission and becoming the best place to work demands a defined culture. Culture speaks to how we are together. Culture is the beliefs, values, priorities, expectations, behaviors, and practices that guide daily interactions, thinking, decisions, and actions. When working at the National Registry the expectation of culture is as follows :
- Never stop learning - Working at the National Registry is a decision to lead, learn, grow, and improve.
- Responsibility and Privilege - Working at the National Registry should be an exceptional experience. We view working here to be a great privilege and responsibility.
- Environment is welcoming - We endeavor to create a welcoming, fun, friendly, and inclusive environment.
- Morals, Accountability, and Character - We each accept responsibility for how we show up, meet challenges, and respond to setbacks.
- Teamwork - We become a team when we see beyond our egos, actively engage with others, and collectively work together for the good of the organization.
Essential Functions :
Stakeholder Engagement
Serve as a liaison between the organization and the EMS education community, providing clear and timely communication on organizational initiatives, policy updates, and other relevant topics.Develop and nurture strong relationships with EMS education stakeholders to foster collaboration, mutual understanding, and shared goals.Identify and create partnerships that enhance the EMS education ecosystem, contributing to the success of National Registry initiatives and the experience of EMS educators.Collaborate with stakeholders to gather insights, identify needs, and contribute to the enhancement of National Registry products and services.Organize and participate in meetings, workshops, and conferences to engage with the EMS education community, share updates, and promote organizational goals.Champion the importance of certification within the EMS education community, ensuring alignment with standards and promoting its value as a benchmark of excellence.Stakeholder Portfolio Management and Strategy Development
Identify and categorize key stakeholders within the EMS education ecosystem.Identify, organize, and maintain a comprehensive portfolio of EMS education stakeholders, tracking engagement activities, priorities, and outcomes to ensure balanced and effective relationship management.Develop a tiered approach to managing stakeholders, focusing on high-impact relationships that align with organizational goals and strategic initiatives.Identify and pursue opportunities for collaborative projects, partnerships, and initiatives that benefit the organization and the broader EMS education community.Develop and track metrics to evaluate the effectiveness of stakeholder engagement efforts and the value delivered through partnerships.Use stakeholder feedback and data insights to refine engagement strategies and communicate product or service enhancements to the business.National Registry Mission support
Partner with internal teams (e.g., marketing, product development, certification, customer experience, etc.) to ensure stakeholder insights are integrated into program development, outreach strategies, and organizational initiatives.Lead multiple projects, set associated deadlines, and prioritize work.Ensure that all stakeholder engagement activities align with applicable regulatory requirements, accreditation standards, and organizational policies.Develop educational resources, webinars, or workshops tailored to stakeholder needs, promoting understanding of certification policies and updates.Other duties as assignedRequirements :
Experience, Education, Certification and Skill Requirements :
Bachelor’s degree or an equivalent combination of experience and education required5 years of experience as an EMS educator requiredExperience interfacing with EMS education programs and education vendors preferredExperience as a community liaison or outreach coordinator preferredJob Competencies
Strong ability to work as a team memberOutstanding ability and interest in building and maintaining strong relationships; especially clear communications with stakeholders both oral and written.Possesses exceptional business acumen, analytical and problem-solving abilities while maintaining high ethical standards and integrity.Ability to travel, coordinate meetings, speak to stakeholders, and promote strong relationships.Specific Requirements :
Must be able to lift and carry up to 25 pounds.Must be able to read, write, speak, and understand the English language.Must be able to move intermittently throughout the workday.Must be able to sit for extended periods at the computer or in meetings.Must be able to see, hear, or use prosthetics that will enable the senses to function adequately to ensure that the requirements of this position can be fully met.Must be able to accomplish tasks via the electronic environment such as video conferencing and digital collaboration.Must be able to work in an environment with moderate noise.Must be able to travel approximately 35 nights per year.The National Registry is an equal-opportunity employer. All persons will be considered for
employment without discrimination against race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran, or disability status
