What are the responsibilities and job description for the Specialist Member Relations position at National Rural Electric Cooperative Association?
Job Description
NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency and a spirit of innovation.
Touchstone Energy provides marketing, communications and member services support to our nearly 700 member cooperatives. Through research on member satisfaction and engagement; creative assets like videos, ads and social media libraries; customer service training and education; and a full service web development team, we help cooperatives build stronger relationships with their member-owners.
NRECA's Education, Training & Events team designs, delivers, and facilitates high-impact learning experiences and events-both online and in personthat empower cooperative leaders and staff to guide their organizations and communities into the future. The portfolio includes certification programs, a robust education curriculum of 100 courses, leadership development programs, a trade show, thought leadership events and multi-day conferences.
Position Summary :
Provides administrative support to Touchstone Energy directors and member relations. Coordinates scheduling and outreach for meetings, external events and member / program engagement. Manages membership CRM, member engagement reporting and invoicing. Responds to member inquiries.
Essential Duties and Responsibilities :
- Provides administrative support to TSE directors and tasks for the department with emphasis on member relations.
- Maintains and prepares reports on program performance and member engagement, including annual value reports for distribution, G&T and Regional members.
- Manages membership CRM, TSE.com and maintain accurate records of member contact information, engagement, preferences, and feedback to inform decisions and improve services (NetFORUM, Monday.com, cooperative.com).
- Coordinates outreach, scheduling and presentations for Executive Director and Director of Member Relations. Offers support and assistance for a variety of internal and external meetings and events, including coordinating calendars, meeting scheduling, and preparing presentations or call sheets.
- Responds to member inquiries, resolves issues, and acts as an advocate for member needs within the organization (incudes member relations phone line and tseinfo@nreca.coop).
- Serves as the liaison to the Finance department on behalf of TSE. Demonstrates clear understanding of NRECA invoice process through NetFORUM, Workday and Palette and solves routine and complicated invoicing issues as needed.
- Tracks and maintains advisory committee applications.
- Supports the team with project planning and implementation.
- Performs other special projects or duties as assigned.
Qualifications
Formal Education Required :
High School diploma or GED. Associate degree preferred.
Experience and Certifications Required :
5 or more years of related experience with coordinating stakeholder engagement, event logistics, invoices, and calendars.
FLSA Status : Non-exempt
Knowledge, Skills and Abilities Required (as demonstrated by prior work experience) :
Essential Physical Requirements :
Disclaimer Statemen t : The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
Additional Requirement :
The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call : 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".
Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.
E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link : E-Verify.
For more information about life at NRECA please visit www.Electric.coop.
