IT Telecom Engineer

Statement of the Position:

The Telecom Engineer is responsible for designing, implementing, and managing the organization’s enterprise-level telecommunication infrastructure. This role involves leading telecom projects, optimizing telecom systems for performance and security, and ensuring compliance with industry standards. The Telecom Engineer also acts as a technical expert, providing leadership and mentorship to the telecom administration team and collaborating with other IT teams to integrate telecom solutions with the broader IT infrastructure.

Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients’ lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care for each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than forty states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Duties and Responsibilities / Essential Functions:

• Telecom Infrastructure Design:
  • Lead the design and implementation of enterprise-level telecom architectures, ensuring scalability, security, and high availability.
  • Oversee telecom infrastructure projects, from planning and design through to implementation and maintenance.
• Telecom System Optimization:
  • Monitor and analyze telecom system performance, identifying and addressing bottlenecks and vulnerabilities.
  • Implement advanced telecom technologies and optimization strategies to improve efficiency and reliability.
• Security and Compliance:
  • Develop and implement comprehensive security strategies to protect the organization’s telecom infrastructure from threats.
  • Conduct regular security assessments and ensure compliance with industry standards and regulatory requirements.
• Incident Response and Troubleshooting:
  • Lead incident response efforts for critical telecom incidents, ensuring rapid resolution and minimal business impact.
  • Provide advanced troubleshooting support for complex telecom issues and act as the final escalation point for the telecom administration team.
• Leadership and Mentorship:
  • Provide leadership and mentorship to the telecom administration team, fostering professional growth and technical development.
  • Act as a technical advisor to IT leadership on telecom-related matters.
• Collaboration and Integration:
  • Work closely with other IT teams to ensure seamless integration of telecom systems with network, server, and security solutions.
  • Drive continuous improvement in telecom operations, focusing on efficiency, scalability, and security.
• Documentation and Reporting:
  • Maintain comprehensive documentation of telecom architecture, security measures, and performance metrics.
  • Prepare and present regular reports to IT leadership on telecom performance, security, and project progress.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines. There is a possibility for overtime and on-call rotation hours.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:

Formal Education & Certification

• Bachelor’s degree in Information Technology, Telecommunications, or related field, or equivalent experience.

Knowledge & Experience

• 6-8 years of experience in telecom administration and architecture.
• Demonstrated leadership in managing a large-scale UCaaS and CCaaS implementation project support of complex telecom environments.
• Strong VOIP, TCP/IP and routing knowledge (TCP/UDP/IP/ICMP/etc.)
• Deep understanding of telecom configuration and call-tree and queue setup.
• Experience with TCP/IP troubleshooting.
• Experience with Voice/data cabling and WIFI.
• Excellent problem-solving and decision-making abilities.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.

Personal Attributes

• Ability to conduct research into a wide range of computing issues as required and keep up to date on emerging technologies.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Strong attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.