What are the responsibilities and job description for the Call Center Agent position at National Storage Affiliates?
Job Details
Position Type
Full Time
Salary Range
18.00 - $20.00 Hourly
Description
We are seeking to empower a highly motivated, goal focused, customer-oriented team member for the role of Call Center Agent. Our company is about our people and our culture, propelling us forward as a leading provider of self-storage solutions with a strong commitment to diversity and growth. As a Call Center Agent, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization. Do you share NSA Storage core values of Compassion, Humility, Accountability, and Integrity? If you just thought, "I got this" then read on!
Job Overview : As a Call Center Agent your responsibilities may include, but are not limited to the following :
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance, support and resolution for a great customer experience
- Review customer or client accounts, providing updates and information about billing, insurance offered, set up rentals, reservations and quotes
- Escalate calls to EA's when needed if you cannot resolve the issue or ask for help in agent chat groups
- Work your scheduled shifts and a minimum of 37.5 hours a week
- Flexibility to move your schedule when needed to meet call volumes / ability to work any shift / any time
Qualifications :
Salary : $18 - $20
