What are the responsibilities and job description for the Customer Service Representitive position at National Trailer Source?
Job Summary
National Trailer Source currently has an opportunity for a Customer Service Representative at our Decatur, Texas location. We have experienced significant growth, and we are seeking a highly motivated individual that is a team player and is excited about future opportunities.
After more than 20 years as competitors, NRS Trailers and P&P Trailer Sales have merged to form National Trailer Source®, the premier horse and livestock trailer dealership chain in the United States.
Together, we’re focused on giving our customers the very best trailer buying experience possible, from sales to service, to financing and nationwide delivery, now and for generations to come. We have 10 locations across Texas, Oklahoma, Kansas, Arizona, Florida, and Arkansas.
When it comes to our team, we offer employees competitive pay, personal time off, health insurance, a fun team-oriented work environment, and a generous employee discount program with our sister company NRS, which offers tack, feed, apparel, home décor, hats and much more!
Job Description
The Customer Service Representative directly supports NTS customer service initiatives by communicating to customers throughout their experience with NTS. This position will call, email, and text customers regarding their experience with NTS’ different departments and reach out to customers as directed/requested to ensure NTS teams are delivering the highest level of customer satisfaction.
Responsibilities
- Service & Parts Follow up Calls
- Annual/Routine Maintenance reminders calls/emails
- CSI Review & Processing
- Monitor S&P leads
- General Customer Support
- Conduct/Support communication initiatives for other departments
- Monitor RO Aging
- CRM Review
- Endorsee Calls
- Monitor KPIs & Reporting
- Repair Status Text & Updates
- CRM/Lead Review
- Audit RO/SO Execution
Competencies
- Demonstrated customer service skills
- Experience with computers
- Excel, Word, Adobe, MS Office
Required Education and Experience
- High school diploma or the equivalent
- Ability to effectively communicate verbally and in writing
- Ability to confront and resolve difficult customer service situations
- Ability to read and comprehend written instructions and information
- Preferred two years of experience in a RV, auto or boat dealership
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. This role requires the ability to walk, stoop, climb stairs, bend and lift up to 50 lbs.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We Offer
- Competitive pay, based on experience
- Vacation Pay and Holiday Pay
- Health Insurance
- Team oriented work environment
- Generous employee discount program with the NRS store (including tack, feed, apparel, home décor, boots, hats and much more)
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Computer skills: 1 year (Preferred)
- Dealership: 2 years (Preferred)
Work Location: In person
Salary : $16 - $18
