What are the responsibilities and job description for the Director of Inside Sales Operations position at National Van Lines?
About the Role:
The Director of Inside Sales Operations will be responsible for the overall management and strategic direction of our contact center operations. This includes leading a team of inside salespeople and appointment setters, ensuring sales and appointment-setting goals are achieved while delivering exceptional customer service.
Key Responsibilities:
- Develop and implement comprehensive sales strategies to drive business growth and achieve organizational objectives.
- Train new and existing personnel on the latest strategies and techniques for lead management and sales conversion.
- Oversee daily operations, ensuring high-quality service and adherence to policies and procedures.
- Identify and address client needs and concerns to ensure high levels of customer satisfaction.
- Maintain a workforce that adequately supports all US time zones on a 7-day per week schedule for customer inquiries and sales engagement.
Qualifications:
- Bachelor's degree in business administration or a related field.
- 10 years of experience managing inside sales and appointment setters with a focus on sales and appointment-setting excellence.
- Strong understanding of contact center metrics, performance management, and customer engagement strategies.
- Excellent leadership, communication, and interpersonal skills.
