What are the responsibilities and job description for the Executive Sales Manager position at National Van Lines?
Job Summary:
We are seeking a seasoned Executive Sales Manager to lead our contact center operations. This role involves overseeing the management and strategic direction of our inside sales team, ensuring sales and appointment-setting goals are achieved while delivering exceptional customer service.
Main Responsibilities:
- Develop and implement comprehensive sales strategies to drive business growth and achieve organizational objectives.
- Analyze market trends and competitor activities to identify new business opportunities.
- Lead, mentor, and develop a team of salespeople and appointment setters, fostering a culture of excellence and accountability.
- Oversee daily operations, ensuring high-quality service and adherence to policies and procedures.
- Prepare and present sales forecasts, reports, and performance metrics to senior management.
Requirements:
- Bachelor's degree in business administration or a related field.
- 10 years of experience managing inside sales and appointment setters with a focus on sales and appointment-setting excellence.
- Strong understanding of contact center metrics, performance management, and customer engagement strategies.
- Excellent leadership, communication, and interpersonal skills.
