What are the responsibilities and job description for the Store Manager - Connolly's Do It Best position at NATIONS BEST HOLDINGS LLC?
Join Our Growing Team!
Connolly's Do it Best Hardware, a Nation’s Best Holdings, LLC company, is seeking experienced candidates for our Store Manager position at our Georgetown location in Fort Wayne, IN.
The Store Manager is responsible for managing the tactical operations of their respective store through the improvement of store sales, profitability, control of inventory, proper merchandising, protection of store assets, the management of staff, implementation of best practices, and modeling of exceptional customer service.
We’re focused on people and relationships first and we’re passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.
What’s It Like to Work for Nation's Best?
- Teamwork: All our positions, in all our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
- Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
- Autonomy: We empower entrepreneurial spirit in all our associates.
- Relationships: We believe the core of our business is the relationships we build.
- Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all our divisions and stores.
- Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
- Growth Mindset: We are focused on long-term growth, both in our associates and the company.
- Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done.
- Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
- Safety: We strive to provide a work environment that is safe and healthy for all our associates and customers. We want everyone to go home in the same condition in which they came to work that day.
What Does a Store Manager Do?
A Store Manager is responsible for overseeing the day-to-day operations of a retail store to ensure its smooth functioning, profitability, and customer satisfaction. The role involves a wide range of responsibilities, including managing staff, customer service, financial management, inventory control, merchandising, and more.
- Staff Management: Supervising, scheduling, and delegating tasks to staff members, including opening and closing the store, shift changes, and task assignments - this involves creating a positive and efficient work environment
- Customer Service: Providing exceptional customer service by greeting and assisting customers, addressing complaints and concerns, and ensuring a high level of customer satisfaction
- Financial Management: Handling cash control, register counts, banking transactions, and overseeing store bookkeeping, financial analysis, and budgeting
- Inventory Management: Managing inventory, including receiving, stocking, pricing, and maintaining stock accuracy to avoid shortages or overstock situations
- Merchandising: Planning and implementing merchandising strategies, display setups, and promotions to optimize sales and enhance the store's visual appeal
- Compliance: Ensuring compliance with company policies, employment laws, safety protocols, and other relevant regulations
- Employee Support: Conducting interviews, terminations, performance evaluations, training, and career development for staff members
- Operational Oversight: Handling store maintenance, cleanliness, and safety, as well as participating in system conversions, renovations, and store resets
- Communication: Regularly communicating with staff, regional leadership, and the Support Center to provide feedback, updates, and responses to requests
- Performance Improvement: Identifying areas for improvement, implementing training strategies, and executing performance improvement plans
- Additional duties as assigned by the General Manager or leadership team
What Does It Take to Be Successful as a Store Manager?
- High School Diploma or equivalent; Bachelor's Degree preferred
- 5 years of retail experience, multi-store experience a plus
- Flexible schedule availability including nights, weekends, and holidays
- Preferred hardware store and/or lumber experience
- Proven record of achieving performance goals and managing financial budgets
- Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
- Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
- Strong interpersonal skills with the willingness to consistently provide superior customer service skills
- Capacity to handle pressure and react appropriately
- Physical ability for tasks such as standing, sitting, and lifting
- Minimum ability to lift 25 pounds unassisted, potentially more
- Demonstrated ability to lead and motivate a team, set clear expectations, provide feedback, and resolve conflicts
