What are the responsibilities and job description for the Customer Care Specialist position at Nationwide Medical, Inc.?
Full Time
Calabasas, CA
Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc. as a Customer Care Specialist in our Calabasas, CA office (this position is not remote).
As a Customer Care Specialist…
You will be the enthusiastic voice who will assist our patients with their therapy. Are you motivated to learn and committed to helping others? Let’s talk!
We’ve Got You Covered
We offer a competitive hourly rate and a friendly, casual work environment. Full-time employees are eligible for generous and comprehensive health plans, paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, opportunities to earn gift cards, employee referral program, and more.
Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
Job Location: Calabasas, CA (In-Office)
What You’ll Do:
Direct incoming calls, voicemails, route after-hours calls and emails from patients, vendors, etc., and respond when able, ensuring customer satisfaction with expediency
Respond to incoming calls regarding patient issues, including but not limited to, resolve customer complaints, assisting patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving technical issues
Assist patients through patient app, email and/or website chat, real time during business hours
Respond to patient survey responses to resolve patient issues
Review and respond to patient customer service voicemail queues
Provide high level customer service in a fast-paced environment
Other duties as assigned
How You’ll Stand Out:
1-2 years of customer service experience, preferably in healthcare environment
Demonstrated passion for excellence with respect to treating and caring for patients
Ability to prioritize workload with frequent interruptions
Ability to work in a fast-paced environment
Problem-solving skills required
Ability to communicate effectively both verbally and in writing, including follow-up
Strong attention to detail
Proficiency with a computer and working knowledge of Microsoft Office applications
High school graduate or GED required
Compensation: $21.00-$23.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Calabasas, CA
Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc. as a Customer Care Specialist in our Calabasas, CA office (this position is not remote).
As a Customer Care Specialist…
You will be the enthusiastic voice who will assist our patients with their therapy. Are you motivated to learn and committed to helping others? Let’s talk!
We’ve Got You Covered
We offer a competitive hourly rate and a friendly, casual work environment. Full-time employees are eligible for generous and comprehensive health plans, paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, opportunities to earn gift cards, employee referral program, and more.
Hours: 8:30 a.m. to 5:00 p.m., Monday through Friday
Job Location: Calabasas, CA (In-Office)
What You’ll Do:
Direct incoming calls, voicemails, route after-hours calls and emails from patients, vendors, etc., and respond when able, ensuring customer satisfaction with expediency
Respond to incoming calls regarding patient issues, including but not limited to, resolve customer complaints, assisting patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving technical issues
Assist patients through patient app, email and/or website chat, real time during business hours
Respond to patient survey responses to resolve patient issues
Review and respond to patient customer service voicemail queues
Provide high level customer service in a fast-paced environment
Other duties as assigned
How You’ll Stand Out:
1-2 years of customer service experience, preferably in healthcare environment
Demonstrated passion for excellence with respect to treating and caring for patients
Ability to prioritize workload with frequent interruptions
Ability to work in a fast-paced environment
Problem-solving skills required
Ability to communicate effectively both verbally and in writing, including follow-up
Strong attention to detail
Proficiency with a computer and working knowledge of Microsoft Office applications
High school graduate or GED required
Compensation: $21.00-$23.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
We are an equal opportunity employer committed to providing a diverse environment. This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Salary : $21 - $23
