What are the responsibilities and job description for the Customer Care Compliance Specialist position at Paul Davis Restoration of West Los Angeles?
Benefits :
Training & development
Position : Customer Care Compliance Specialist
What does a Customer Care Compliance Specialist with Paul Davis do?
Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust.
Oversees office administrative operations,
Creates systems for efficiency and accountability. Maintains corporate processes.
Interfaces with adjusters, insurance companies and Paul Davis Headquarters to assure compliance and fidelity to the model.
Problem solves and helps people find solutions during their time of need.
Improves the community by serving others,
Brings restoration industry expertise but is eager to learn new things
Enjoys a fast-paced, high energy atmosphere by bringing fun and creativity with tremendous follow-through and “get it done” mentality
Ensures compliance with standards and regulations utilizing internal office systems
Conducts regular audits and reviews to ensure compliance with industry standards and company policies.
Identifies and addresses any deviations from compliance protocols to keep our office compliant.
Minimum of 5 years of industry experience in disaster mitigation, home restoration or similar fields
Proven ability to manage and all tasks efficiently and effectively. Dynamic problem solver who is relentless in crushing goals!
Experience in handling various restoration customers facing challenging projects like water damage, fire damage, and mold remediation.
At Least 5 years of experience providing exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Building and maintaining strong relationships with clients to ensure satisfaction and repeat business.
Handling customer complaints and resolving issues in a timely and satisfactory manner.
Proficient in using XactAnalysis for tracking, reporting, and managing restoration projects.
Experienced in utilizing DASH for workflow management, job tracking, and client communication.
Familiarity with Symbility Solutions for claims management and processing, ensuring accurate and efficient documentation and reporting.
Preferred candidates will have hands-on experience and in-depth knowledge of these software tools to streamline restoration processes and improve operational efficiency.
Why The Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore communities.
Skills Desired of Team Member :
Organized, analytical administrative coordinator who likes a fast-paced environment
Loves talking to people and building relationships
Likes to problem-solve and help people find solutions
Enjoys completing tasks
Is a stickler for the details
Likes math (geometry) and working with numbers and measurements
Can review data and deductively think through what information might be missing
Proactive, assertive personality
Likes to create and follow systems while helping others to follow them as well
Keep a pulse on the job market with advanced job matching technology.
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