What are the responsibilities and job description for the Customer Service Representative position at Nationwide Medical, Inc.?
We have a terrific opportunity for a Customer Service Representative who wants to join our team in our Calabasas, CA (this position is not remote).
About Nationwide Medical, Inc.
We are located in Calabasas, CA providing healthcare to respiratory patients. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact on the lives of those who need our help.
As a Customer Service Representative…
You will be the enthusiastic voice who will assist our sleep apnea patients with their therapy and encourage sleep hygiene best practices through order fulfillment. The ideal candidate is a high-performing, problem-solving, outbound-dialing extraordinaire.
Don’t have the experience? Don’t worry.
We’ll put you through a hands-on training course to get you the knowledge you need to succeed.
We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, CalSavers retirement plan, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.
Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday
Job Location: Calabasas, CA (In-Office)
What You’ll Do
- Maintain high volume of outbound calls and prioritization of leads
- Manage multiple computer databases for documenting patient information
- Initiate phone calls to current patient population to replenish supplies
- Confirm or capture patient demographics, insurance, equipment and/or physician information
- Deliver timely and accurate information regarding insurance eligibility and coverage
- Act as the liaison between the patient and other departments, if necessary
- Provide high level customer service in a fast-paced environment
- Other duties as assigned
How You’ll Stand Out
- 2-3 years of customer service experience
- Excellent telephone and written communication skills required
- Ability to work in a fast-paced environment
- Proficiency with a computer and working knowledge of Microsoft Office applications
- High school graduate or GED required
Compensation: $20.00-$22.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Healthcare: 1 year (Preferred)
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $20 - $22
