What are the responsibilities and job description for the Initial Order Coordinator position at Nationwide Medical, Inc.?
We have a terrific opportunity for an Initial Order Coordinator who wants to join our team in our Calabasas, CA office (this position is not remote).
About Nationwide Medical, Inc.
We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.
We’ve Got You Covered
Full-time employees are eligible for comprehensive health plans (including no-cost options), paid time off, and 7 paid holidays.
More Reasons to Join the Team
Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.
Hours: 8:00 a.m. to 4:30 p.m., Monday through Friday
Job Location: Calabasas, CA (In-Office)
What You’ll Do
- Coordinate calls with patients to discuss medical equipment setup and usage
- Review patient prescriptions and sleep studies for proper instruction
- Review patient accounts for information needed to process patient orders
- Instruct patients on details of machine and supply usage, including recommendations for masks
- Review and discuss insurance benefits and coverage
- Calculate, review and discuss patient responsibility based on individual insurance policies
- Discuss compliance guidelines required by insurance
- Explain resupply program process to patients
- Perform patient calls for compliance issues/questions as needed
- Respond to incoming calls and voicemails regarding patient issues, including but not limited to, resolve patient complaints, assist patients with tracking shipments, send out supplies upon patient request, verify account information, assist patients with status of their medical records, assist in resolving mask issues and machine/technical issues
- Ensure patient satisfaction with expediency
- Utilize computer technology to handle high call volumes
- Other duties as assigned
How You’ll Stand Out
- High School graduate or GED required
- 1-2 years of customer service experience, preferably in healthcare environment
- Demonstrated passion for excellence with respect to treating and caring for patients
- Ability to prioritize workload with frequent interruptions
- Ability to work in a fast-paced environment
- Working knowledge of Microsoft Office applications
- Excellent written & oral communication skills required: ability to present and articulate effectively to individuals on all levels
- Must be able to remain in a stationary position
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
- Ability to observe details at close range
Compensation: $20.00-$22.00/hour
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 2 years (Required)
- Healthcare: 1 year (Preferred)
Ability to Commute:
- Calabasas, CA 91302 (Required)
Ability to Relocate:
- Calabasas, CA 91302: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22
