What are the responsibilities and job description for the Consultant, Site Reliability Engineer position at Nationwide Private Client?
If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
What we’re looking for :
We have an opening for a Site Reliability Engineer on an exciting diverse team. This position requires both strong technical knowledge and collaborative communication skills.
Tech Skills Needed :
Full stack development experience
Kubernetes troubleshooting and operations experience
Fluency in Nationwide’s observability tools : NewRelic, Splunk, etc.
About the teams / role :
This team consults with asset supporting application teams to teach and improve SRE practices, as well as lead company-wide efforts to increase reliability.
The ideal candidate will be a self-starter with experience in leading complex projects
What you’ll get from the role :
Opportunity to own the space and grow in a highly technical environment
Opportunity to work with business solution architects to learn, influence and impact their environment(s)
Opportunity to associate and work with high visibility team using industry leading products
Exposure to new technical skills and growth around those skills
What we would like from you :
Positive attitude, grit, passion and the ability to lead, learn, and grow above all
Strong interpersonal skills, including excellent communication and listening skills
Experienced in coordinating sprints, retrospective meetings, and daily stand-ups
Compensation Grade : G5
Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
The Site Reliability Engineer (SRE) works across teams to build and operate highly reliable systems while minimizing restrictions on release velocity. You’ll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you’ll spend at least 50% of your time developing software to improve observability and reliability.
You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you’ll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide
Job Description
Key Responsibilities :
Uses automation as a primary tool, monitoring the user experience, responds to moderate production incidents, conducts postmortems and acts to prevent recurrence of known problems.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Diagnoses availability, latency and performance issues; making improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention.
Works with leaders to influence and guide product teams to implement SRE principles and practices.
Creates and executes tools to automate toil and improve the reliability of Nationwide’s systems.
Supports Nationwide services in production as part of a 24x7 on-call rotation.
Works with architects & engineers to “design reliability in” to new and existing systems.
Works to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management.
May perform other responsibilities as assigned.
Reporting Relationships : Reports to AVP, Director, Technology Engineering Manager / Technology Product Manager.
Typical Skills and Experiences :
Education : Undergraduate studies in computer science, management information systems or a related field is preferred.
License / Certification / Designation : Technology certifications or designation are not required, but encouraged (i.e., AWS, Azure, Scripting and Development Languages, Delivery Methods, Security).
Experience : Six years or more of technology experience with system management, most complex system design and using multiple technologies within one or more domains. Proven experience with CI / CD, infrastructure as code and other modern IT practices, with at least five years of experience building and operating complex distributed systems. Experience modifying code and configurations to improve availability, latency and performance with a systematic problem-solving approach coupled with effective communication skills and a sense of drive.
Knowledge, Abilities and Skills : Strong communication and negotiation skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Vendor management skills preferred Insurance / financial services industry knowledge a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.
Values : Regularly and consistently demonstrates the Nationwide Values.
Job Conditions :
Overtime Eligibility : Exempt (Not Eligible)
Working Conditions : Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.
ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.
