What are the responsibilities and job description for the Certified Application Counselor position at Native American Development Corporation?
Job Description
Job Description
Salary : $20-$25
Native American Development Corporation (NADC) needs a motivated individual to join the team at Billings Urban Indian Health and Wellness Clinic to help manage the healthcare system for quality outcomes and reduce barriers to care for our communitys Native American population.
Applicants must have :
High school diploma or general equivalency degree equivalent
A minimum of two years direct experience working in a medical office and patient registration is required.
Proficiency with the application systems of healthcare coverage entities (such as Montana Medicaid and Healthcare Marketplace) and serve as an expert resource to assist patients in signing up and enrolling in Medicaid.
Must be a Certified Applications Counselor (CAC) certification as required by the Department of Health and Human Services, Centers for Medicare and Medicaid Service; or be able to obtain certification within 14 days from date of hire
This position is client centered and requires a strong customer service background.
Proficient with computers including Microsoft Office application (e.g. Excel, Outlook, and Word) required.
Proficient with electronic calendar management software and scheduling programs is required.
Essential job duties include (but are not limited to) :
The position assists clients proactively by reaching out to them in person, and / or by electronic / telephonic means to assess their healthcare coverage status.
Primary intervention will be face to face with the clients scheduled for assistance in navigating the application systems of healthcare coverage entities such as Montana Medicaid and Healthcare Marketplace.
Helps patients fill out paperwork needed for healthcare coverage.
Works closely with the billing team to ensure all new patients have access to equipment needed to apply for healthcare coverage.
Manages scheduled appointments with patients to assist them with the application process for healthcare coverage.
Assists patients with obtaining the needed verifications and documentation that is required to determine eligibility and complete the application processes.
Monitors and assists with the application process including attending interviews when necessary to maintain all deadlines.
Contacts are primarily with patients who utilize medical and behavioral health care at BUIHWC.
Coordinates with BUIHWC business office to ensure proper billing of patients.
Must adhere to regulations of a Federal Qualified Health Center and the policies and procedures of BUIHWC and Native American Development Corporation (NADC).
Performs registration processes in accordance with types of care / services rendered (e.g. primary care, mental health, addiction counseling, etc.).
Provides packets and information to new patients and explains BUIHWCs consent to treatment and financial responsibility policies.
Coordinates with all clinic staff as necessary for pre-certification / pre-authorization or financial situations related to health care services and external referral services.
Perform clerical, scheduling, and records activities in support of patients and clinical staff.
Complete referral coordination and documentation as needed.
Follow-up, coordinate, receive and input documentation and information into the electronic health record with accuracy.
Communicates with clinical staff, provider teams, and other support staff regarding coordination or care.
Must maintain accurate documentation, carry a caseload, and perform other duties as assigned.
NADC is a long-standing nonprofit organization established in 1996 and has historically and consistently remained an organization that works to create, stimulate, and advocate for Native American people and societies.
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