Clinic Operations Manager

Title: Clinic Operations Manager
Location: Indian Health Clinic - 703 NE Hancock St. Portland, OR 97212
Schedule: This is an in person position, Monday through Friday 8:30am-5pm.
Wage Range: $60,000 - $75,000, exempt, Salary

If you are a motivated and dedicated Clinic Operations Manager looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA NW, youll find a supportive work environment where every team member is valued and respected. Whether youre passionate about healthcare, behavioral health, education, or social services, theres a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programsincluding medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Clinic Operations Manager is responsible for the strategic and technical administrative management of Adult Mental Health Services at NARA NW. This role focuses on meeting the needs and care of our clients and staff by optimizing operational efficiency, enhancing service integration across multiple disciplines, and ensuring compliance with health care regulations. The manager plays a crucial role in improving service delivery and operational effectiveness.

What you will do:

Works collaboratively, and maintains professional boundaries with clients, other NARA staff, team members, and treats everyone with respect and dignity at all times.
Lead the planning and execution of integrated health treatment services using tracking methods and project management methodologies.
Oversee and streamline procurement processes to ensure accurate fiscal tracking and reporting aligned with specific funding sources, such as grants and contracts.
Utilize electronic health record software to monitor and evaluate the productivity and effectiveness of all adult mental health clinicians.
Manage and optimize workflow through administrative systems, ensuring timely completion of clinical documentation, billing submissions, and compliance with coding standards.
Enforce adherence to NARA NW's Quality Assurance and Compliance standards by implementing quality control and improvement protocols within Adult Mental Health service delivery.
Utilize data analytics tools to support the collection, analysis, and reporting of program data such as Productivity Reports, Board Reports, and other reports to enhance decision-making and program evaluation.
Generate and track detailed operational and financial reports to inform management decisions and fulfill external reporting requirements.
Administer the material requisition process, make program purchases, and report operational expenditures via electronic financial systems.
Assist in the recruitment, interviewing, and initial orientation, onboarding, and training of new Adult Mental Health staff.
Organize and document team meetings and assist in integration with other NARA NW programs.
Collaborate with Program Director on strategic initiatives and professional development of staff and program.
Assist in overseeing staff schedules, and keeping staff contact information up to date.

We would like to hear from people that have:

Bachelor's degree in a health-related field preferred, complemented by three years of experience in behavioral health care operations.
Minimum of two years in a leadership role with demonstrated skills in operations management, strategic planning, and team leadership.
Proficiency in digital health records systems, financial management software, and data analysis tools.
Strong analytical and problem-solving skills, with a focus on technical solutions to improve service efficiency and quality.
Experience with the Native American/ Alaska Native communities is advantageous.
Required to pass stringent pre-employment screenings including drug tests, criminal background, and DMV checks.
Must pass a pre-employment or for cause drug tests.
Must pass criminal background and DMV checks.

PREFERRED EDUCATION AND EXPERIENCE:
Experience working within the Native American/Alaska Native community
Bachelors degree in business, operations management, or similar degree preferred

Whats in it for you?

14 Paid Holidays: : New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
14 Paid Holidays (Listed Above)
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)
Referral Program- (Up to $1000 Dollars)
Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

• To Quick Apply, go to Careers NARA NW (naranorthwest.org)
• Look for the position you want to apply for and submit a resume (Required) and cover letter (Not required), thats all!
• Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NWs sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a Drug-Free/Alcohol-Free Workplace Certification Form and NARA NW Modeling Sobriety Policy Form as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the positions activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.