Mental Health Intake Specialist

Title: Mental Health Intake Specialist
Location: Totem Lodge - 1438 SE Division Portland, OR 97202 or Wellness Center - 12360 E. Burnside, Portland, OR 97233
Schedule: This is an in-person position, Monday through Friday 8:30am-5pm.
Wage Range: $25.00 - $30.00 Hourly, non-exempt

If you are a motivated and dedicated Intake Specialist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA NW, you'll find a supportive and inclusive work environment where every member of our team is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a positive impact.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we provide essential services and support to Native American and Alaska Native people, empowering them to lead healthy, fulfilling lives. As an organization rooted in cultural heritage and community values, we offer a unique and rewarding opportunity to make a direct positive impact in the lives of others.

We have over 400 employees in a wide range of programs and services, including medical and dental care, addiction treatment, housing assistance, and cultural enrichment programs, there are endless opportunities to grow and thrive in your career while making a difference in the lives of others.

Position Overview:

The Mental Health Intake Specialist will provide telephone screening, referral, and access for clients requesting mental health services at NARA NW. Position ensures priority access for American Indian/Alaska Native clients while meeting contractual mandates and provides short term stabilization and/or referral to NARA programs and resources. Also provides administrative assistance and other program support, including: arranging priority intake assignments from psychiatric hospital discharges, client referrals internal and external to NARA, tracking patient access, and census tracking for Adult Mental Health.

What you will do:

• Telephone triage, referral and follow up to ensure successful engagement with internal and external resources.

• Ensures client access is maintained according to contracts and to level of care needed, screens for eligibility for internal programs, and maintains database of the outcomes.

• Responds to crisis phone calls, refer to emergency services if needed, facilitate service connections inside and outside of NARA.

• Hospital discharge planning for clients recently discharged from area hospitals, arrange priority intakes..

• Works collaboratively across all sites and programs with MH staff and other staff to ensure integrated, continuous access and referral.

• Prepares Word documents and some Excel spreadsheets for reporting purposes

• Works on integrating information into electronic health records system.

• Enter information into outcomes informed care database and report on issues, track changes to system.

We would like to hear from people that have:

• QMHA certified with MHACBO Board or two years experience working in mental health or integrated health care setting.

• Requires working knowledge of MS Office products.

• Ability to learn the electronic health records system.

• Must have exceptional interpersonal, verbal, and written communication skills and superior organizational, multi-tasking, and prioritization skills.

• Requires flexibility, confidentiality, a high level of accuracy and attention to detail, and the proven ability to work professionally and collaboratively in a fast-paced team environment.

• Must have ability to effectively work in a multi-cultural environment and have experience with or have willingness to learn about AN/AI cultures and adapt approaches as needed.

• Scheduling, intake, crisis and triage experience a plus

Whats in it for you?

15 Paid Holidays: New Years, Martin Luther King Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, 4th of July, Labor Day, United Indigenous Day, Indigenous People's Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas, and Employees Birthday!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 15 Paid Federal Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Referral Program- (Up to $1000 Dollars)
• Company Phone
• Company Laptop
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

• To Quick Apply, go to Careers NARA NW (naranorthwest.org)
• Look for the position you want to apply for and submit a resume (Required) and cover letter (Not required), thats all!
• Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NWs sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a Drug-Free/Alcohol-Free Workplace Certification Form and NARA NW Modeling Sobriety Policy Form as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the positions activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.