Patient Navigator - Spirit of Healing

Title: Patient Navigator – Spirit of Healing

Location: Indian Health Clinic - 703 NE Hancock St., Portland, OR 97212

Wellness Clinic - 12360 E. Burnside St., Portland, OR 97233

Schedule: This is an In-person position, Monday through Friday

Wage Range: $23.00 - $29.00 hourly, Non-Exempt

If you are a motivated and dedicated Patient Navigator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At Nara Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Spirit of Healing Patient Navigator works independently and collaboratively with a team of health professionals to provide members with opportunities to improve self-management abilities, health outcomes, and satisfaction with health care in a culturally specific manner. This position works collaboratively with American Indian or Alaskan Native members who may have complex medical/psychosocial/ addiction issues and their families/caregivers as well as with members of multidisciplinary teams (MDT) to provide care coordination. The Patient Navigator will provide support navigating complex medical systems and addressing social determinates of health.

What you will do:

• Provide patient navigation through health care systems to eliminate barriers to care.
• Coordinates/updates the plan of care that includes self-management and member specific goals.
• Assist patients in navigating social services resources and programs.
• Build productive relationships with internal and external community partners.
• Help patients keep track of upcoming appointments, schedule rides for appointments and support with understanding after care visit information.
• Attend trainings, conferences, workshops, and other meetings as directed by program directors.
• Coordinating appointments with providers to ensure timely delivery of diagnostic and treatment services.
• Arranging language translation or interpretation services.
• Facilitating linkages to follow-up services.
• Assist clients in learning about and accessing cultural resources and activities.
• Monitor well-being of clients in the community setting on a routine basis as determined by service plan (outreach).
• Send/track/ follow-up on referrals to internal and external resources.
• Provide a warm handoff for clients who are being referred to internal and external resources, (e.g. attending first appointments with client at health clinic, addictions intake, housing, cultural activities, etc.).
• Coordination of care – actively initiate and maintain communication and collaboration with all members of client’s support system and service team as permitted by the client.
• Maintain thorough, accurate, and timely documentation as required by agency policy and OARS.
• Participate in multi-disciplinary team meetings to coordinate care.
• Attend all mandatory meetings and clinical supervisions.
• Manages an efficient and effective case load.

We would like to hear from people that have:

• High School Diploma or General Education Diploma required.
• Certification as a Community Health Worker within 6 months of hire
• Any satisfactory combination of experience and training which demonstrates recurring knowledge/skill and ability to perform above-described duties.
• Evidence of computer proficiency in Microsoft Office Suite (Word, Excel, Access, and PowerPoint); Publisher, Centricity, and database management, and CAST.
• Availability to work some evenings, weekends, and special events, as needed.
• Ability to maintain professional boundaries with clients, the community, and other staff members.
• Work collaboratively with clients, other NARA staff, team members, and always treat everyone with respect and dignity.
• Ability to travel between multiple sites and locations in a day.
• Ability to pass a pre-employment or for cause drug tests.
• Ability to pass criminal background and DMV checks.
• NARA NW is fully committed to supporting sobriety. All employees must agree to model sobriety. If in recovery, must have been sober/clean for a length of time sufficient to demonstrate that will be able to model sobriety.
• Required to be legal to drive, have active acceptable automobile insurance, and have access to their own reliable transportation to perform job.

What’s in it for you?

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Referral Program- (Up to $1000 Dollars)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

• To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
• Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
• Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.