Inside Sales Manager

Who We Are:

Native Pest Management is a local, family-owned business providing pet friendly and environmentally friendly pest control services to Florida residents. We stand behind our commitment to safe pest control practices and work diligently to exceed customer expectations every day! We are especially proud of having won the 2021 Better Business Bureau Torch Award for Ethics while also being named on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 through 2024!

What We Offer:

• Competitive base salary (starting between $60,000-$70,000 depending on experience) with monthly sales bonuses available! (Total On-Target Earnings of $75,000-$93,000)
• Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
  
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• Paid Vacation, Holidays and Sick Pay
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus
  

Your Opportunity:

We are looking to add a goal-oriented and experienced Inside Sales Manager who is organized, hardworking, disciplined, energetic, and has the capability to lead a team to meet (or exceed!) sales targets while exceeding customer expectations.

Our Inside Sales Manager will oversee and support our inside sales representatives team. Our ideal candidate has several years of sales and call center experience. Management and coaching will be a big part of this role, so we need someone who loves working with people and helping them succeed. To be successful in this role, you should be able to communicate effectively with inside sales employees and potential customers as well as demonstrate excellent problem-solving and analytical skills.

What You’ll Be Doing:

• Leading, developing and coaching a team of 8 inside sales representatives
• Developing monthly, quarterly and annual sales goals for our inside sales team and helping the team surpass these goals
• Planning and leading inside sales department meetings and trainings
• Developing and measuring team performance with key performance indicators
• Managing a high volume of calls, emails, text messages and voicemails
• Managing a high volume of inbound leads, tracking individual rep closing rates, follow-ups and average tickets
• Confidently explaining the benefits of our services to close the sale
• Building and training an outbound call team
  
• Monitoring personnel performance, attendance, quality and quantity of work
• Staying current on competitor service offerings and industry trends
• Preparing monthly inside sales reports for our executive leadership team 
• Field inbound calls and serve as backup for escalations or times of high call volume

Requirements:

• Inside sales management experience or outside sales management experience
• 3 year of sales experience
• Experience leading with metrics from CRM applications to manage leads, opportunities, and accounts
  
• Proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
  
• High School Diploma or equivalent
• Exceptional written, verbal, and interpersonal communication skills
• Strong customer service skills
• Must be able to type at a minimum of 40 words per minute
  
• Bilingual in English/Spanish is a plus

What to Expect During the Hiring Process:

After submitting your application, we may reach out to conduct an initial phone screening. Qualified candidates will then be invited to an in-person interview at our Tallahassee office or a Zoom interview!

Background Check Statement:

Native Pest Management conducts pre-employment screenings for all positions which may include a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Native Pest Management is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Employment requires current eligibility to legally work in the United States.

Salary : $60,000 - $70,000