What are the responsibilities and job description for the Customer Experience Specialist position at NativePath?
Elevate Your Career in Customer Service with NativePath!
NativePath is seeking anExperienced Customer Service Professionalto join our Customer Experience
Team! You will be responsible for helping customers with order-related inquiries via phone, chat, and
email support systems all from the comforts of your home.
Who are we:
We’re firm believers that the Standard American Diet is the pitfall to several of the preventable health
conditions arising in our society today (including heart disease, diabetes, and neurological disorders).
That’s why we created NativePath—a health & wellness company that blends Ancestral Wisdom with
Modern Science to offer over 30 different supplements, monthly wellness challenges, and free courses
to restore and reset people's health. Since 2017, over 1 million people have gotten “On the Path” with
us and, by doing so, have reversed pain, renewed energy, and aged more gracefully.
Our perfect candidate’s background:
We are a bring your own device company. All employees must supply their own:
We are a lean team, so we believe in a lean optimized hiring process.
Step 1: If your background looks like a good fit, we’ll send you an invite from Hireflix, our 1-way video
interview tool. This is a great way to introduce yourself and we only ask 3 questions—short and sweet!
Step 2: If your video is what we’re hoping for, we’ll want to meet with you ASAP! We’ll work with you to
set up a video call with the hiring team!
Step 3: Assuming we have mutual interest, we’ll move to offer very quickly. We’ll speed through the
onboarding details and happily bring you onto the NativePath team!
We’re excited about getting to know you and we’re hopeful you’re excited about us!
It’s time to find your Path!
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NativePath is seeking anExperienced Customer Service Professionalto join our Customer Experience
Team! You will be responsible for helping customers with order-related inquiries via phone, chat, and
email support systems all from the comforts of your home.
Who are we:
We’re firm believers that the Standard American Diet is the pitfall to several of the preventable health
conditions arising in our society today (including heart disease, diabetes, and neurological disorders).
That’s why we created NativePath—a health & wellness company that blends Ancestral Wisdom with
Modern Science to offer over 30 different supplements, monthly wellness challenges, and free courses
to restore and reset people's health. Since 2017, over 1 million people have gotten “On the Path” with
us and, by doing so, have reversed pain, renewed energy, and aged more gracefully.
Our perfect candidate’s background:
- You are highly motivated and possess a competitive mindset; a self-starter attitude focused on growing a brand
- You can demonstrate empathy and care for the health and well-being of others
- You are a patient and attentive listener, driven to help people on their journey to a healthier life
- You are comfortable persuading others to live a healthy lifestyle because you are doing the same
- You challenge yourself to get better every day by setting goals and exceeding them repeatedly. #KAIZEN
- Deliver a best-in-class customer service experience
- Identify and seize opportunities to cross sell and upsell animal-based nutritional products
- Handle customer inquiries via phone, email, and live chat
- Troubleshoot and resolve order and product related issues and concerns
- Ability to maintain focus while working in a remote environment
- Build strong customer relationships to proactively promote products and sales
- Demonstrate product knowledge and introduce recommended product solutions
- Adhere to all company guidelines and policies
- All offers of employment at NativePath are contingent upon a clear background check
- 3 or more years of high-volume call center experience
- Possess excellent verbal and written communication skills, including a clear, confident speaking voice
- Ability to quickly build rapport with customers, with a positive and professional demeanor
- Ability to handle multiple customer interactions and internal requests simultaneously
- Exhibit exceptional organizational skills
- High proficiency with computers and software applications
- $18 an hour, with a commission structure that rewards top performers
- Paid training program (remote)
- Free NativePath products every month because we care about our team’s health
- Energizing Monday Culture Calls to start your week off right and set a positive tone
- For your wellness, we offer gym membership reimbursement as well as medical, dental, and vision insurance
- People-first benefits such as a 401K match, Life/ADD Insurance and short-term disability coverage
- 17 Days PTO 9 paid holidays Floating Holiday to recharge your batteries and be your best self
- We're big believers in personal growth, so we offer tiered coaching and mentoring programs to expand your knowledge, skills, and perspectives
- All-company events at incredible locations to bond with your colleagues (and have a little fun)!
- A team of people who care about our customers, but also care about each other and will be there to support you every step of the way
We are a bring your own device company. All employees must supply their own:
- Computer - PC or MAC with a minimum of 16GB RAM
- Broadband internet – minimum 100 mbps
- Wired headset with microphone (noise cancelling a plus)
- Dual monitors are highly recommended
- 40 hours per week (Monday - Friday)
- Call Center hours of operation are 8:00 AM – 5:00 PM CST
We are a lean team, so we believe in a lean optimized hiring process.
Step 1: If your background looks like a good fit, we’ll send you an invite from Hireflix, our 1-way video
interview tool. This is a great way to introduce yourself and we only ask 3 questions—short and sweet!
Step 2: If your video is what we’re hoping for, we’ll want to meet with you ASAP! We’ll work with you to
set up a video call with the hiring team!
Step 3: Assuming we have mutual interest, we’ll move to offer very quickly. We’ll speed through the
onboarding details and happily bring you onto the NativePath team!
We’re excited about getting to know you and we’re hopeful you’re excited about us!
It’s time to find your Path!
Powered by JazzHR
zbNgnCGUWu
Salary : $18
