What are the responsibilities and job description for the Account Manager/Customer Service position at Nativity Pilgrimage?
Job Description
Job Description
About Us :
We are a leading faith-based travel company dedicated to creating memorable and meaningful experiences for our clients. We are looking for a dedicated Account Manager with a strong background in customer service to join our team. If you’re a detail-oriented individual with a passion for helping people and a talent for managing client relationships, we invite you to apply.
Position Summary :
The Account Manager - Customer Service role is vital to our day-to-day operations, ensuring that our customers receive top-tier support and assistance. In this role, you will handle client inquiries via email and phone, manage accounts, provide timely and accurate information, and coordinate with the team to exceed client expectations.
Key Responsibilities :
- Serve as the main point of contact for assigned client accounts, responding to emails and phone inquiries in a timely, friendly, and professional manner.
- Manage and update client information, orders, and travel bookings using our CRM and booking platforms.
- Assist customers with any issues or inquiries related to their travel plans, ensuring a smooth and positive experience.
- Communicate effectively with clients to understand their needs, offer solutions, and provide relevant information.
- Collaborate with internal teams to ensure accurate and timely service delivery, resolving any issues that may arise.
- Prepare and send personalized travel proposals, itineraries, and confirmations.
- Provide feedback on customer insights to help improve our services and customer satisfaction.
Qualifications :
Why Join Us?
To Apply :
Please submit your resume and a brief cover letter explaining your interest in the Account Manager - Customer Service role. We look forward to hearing from passionate, customer-focused individuals who are ready to make a difference in the travel industry.
Company Description
Nativity Pilgrimage is a family-owned and operated Christian travel and tour company based in Houston, TX. We specialize in religious pilgrimages to the Holy Land and other sacred destinations. We aim to provide affordable and meaningful faith-based travel experiences. Our dedication to service extends to supporting the local Christian community in the Holy Land and beyond, while preserving traditions and promoting local businesses.
Company Description
Nativity Pilgrimage is a family-owned and operated Christian travel and tour company based in Houston, TX. We specialize in religious pilgrimages to the Holy Land and other sacred destinations. We aim to provide affordable and meaningful faith-based travel experiences. Our dedication to service extends to supporting the local Christian community in the Holy Land and beyond, while preserving traditions and promoting local businesses.
