What are the responsibilities and job description for the International Customer Service Rep position at Natoli Engineering?
Job Title: International Customer Service Rep
Location: St. Charles, MO 63304
Location: St. Charles, MO 63304
The Customer Service Representative will typically do the following: listen and respond to customers’ needs and concerns, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.
Key Responsibilities:
- Develop a professional relationship with international customer accounts
- Communicate with customers, sales representatives, distributors and production manager with any order updates
- Process quotations, purchases orders and other related information for order entry, and process customer’s claims
- Prepare and enter technical drawings, recommend potential products and services to customers
- Analyze customers’ needs and collaborate with management to develop customer accounts
- This list is not intended to be all-inclusive. Employees may perform other related duties as assigned.
Required Skills and Attributes:
- Experience in an engineering or manufacturing environment preferred
- Technical aptitude is a plus
- Strong computer skills and advanced working knowledge of MS Office
- Must be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitude
- Must be detail oriented and well organized
Education and Experience Requirements:
- Must be at least 18 years of age
- Bachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degree
- 2 years’ experience with the above criteria
Benefits:
- Retirement Plans: 401(k) with matching contributions.
- Health Coverage: Medical, dental, and vision insurance.
- Life Insurance: Company-provided and optional additional coverage.
- Paid Time Off: Generous vacation and sick leave policies.
- On-site café, temperature-controlled work environment, and other perks!
Why Join Natoli Engineering?
At Natoli Engineering, located in St. Charles, MO, we’re dedicated to producing high-quality products that meet and exceed customer expectations. Join a forward-thinking team where your expertise will shape the future of our quality processes and standards.
At Natoli Engineering, located in St. Charles, MO, we’re dedicated to producing high-quality products that meet and exceed customer expectations. Join a forward-thinking team where your expertise will shape the future of our quality processes and standards.
How to Apply:
Submit your application and join our team today!
Submit your application and join our team today!
