Operations Specialist (Hybrid – 2 days work from home, 2-3 days in Brewster area or around Cape Cod)

Location: Brewster, MA (Hybrid – Ideal for Cape Cod and South Shore Candidates: Barnstable, Falmouth, Lower Cape)
Job Type: Full-Time, Year-Round
Schedule: Hybrid (Remote On-Site 2-3 Days Per Week)
Compensation: Competitive salary plus gas stipend/mileage reimbursement for off-Cape team members

Join a Growing, Fast-Paced Team on Cape Cod!

At Nauset Rental, we specialize in managing high-end vacation rentals across Cape Cod. We combine technology, problem-solving, and a personal touch to create exceptional guest and homeowner experiences. If you thrive in a fast-moving, detail-oriented environment and want to be part of a supportive and flexible team, we want to hear from you.

This role is great for Cape Cod locals or South Shore candidates who are comfortable traveling to our Brewster Office or to properties 2-3 days per week while working remotely the rest of the time.

Why You Will Love This Job

• Hybrid schedule – Work remotely part of the time and visit properties 2 to 3 days per week (flexible for Cape & South Shore candidates)
• Growth opportunities – We are a fast-growing company with room to advance
• Competitive pay plus gas stipend – We help offset commute costs for off-Cape team members
• Small, dynamic team – Work in a supportive, fast-moving environment
• No micromanaging – We value independence and accountability

What You Will Be Doing

Guest and Owner Communications

• Provide excellent customer service to guests and homeowners
• Respond to guest inquiries, close bookings, and resolve any issues
• Act as a primary point of contact for homeowners, ensuring strong communication and trust

Operations and Property Support

• Oversee property readiness and turnovers (weekends required in-season)
• Troubleshoot guest and property issues, coordinating with vendors when needed
• Assist with onboarding new properties, updating listings, and managing property details
• Support scheduling, research, and company growth projects

What We Are Looking For

• A "Get Sh*t Done" (GSD) mindset – Mention this in your application so we know you read the listing
• Strong communication skills – You will be the face of Nauset Rental for many guests and homeowners
• Detail-oriented and proactive – You anticipate issues before they happen
• Tech-savvy – Comfortable with Google Suite (Docs, Sheets, Gmail) and learning new software
• Reliable transportation – You will be visiting properties across Cape Cod regularly

Bonus Points If You

• Have experience in customer service, hospitality, or property management
• Are familiar with reservation or CRM software
• Love problem-solving and working in a dynamic, fast-paced environment

Schedule and Requirements

• Hybrid role – 2 to 3 days per week on Cape Cod, with the rest remote (if desired)
• Valid driver’s license and reliable vehicle required
• Summer weekends required (Saturdays a must), plus rotating on-call schedule

How to Apply

Email us at careers@nausetrental.com with your resume and a short note about why you would be a great fit.

Want to stand out? Tell us about a time you solved a tricky problem at work—or just recommend a great local coffee shop.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Opportunities for advancement
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: Hybrid remote in West Yarmouth, MA 02673

Salary : $45,000 - $60,000