Technical Support Training Specialist

JOB SUMMARY:

The Technical Support Training Specialist will be responsible for providing technical training and oversight in the areas of ATM diagnose/repair to our internal engineers. The Training Specialist will also provide service support to various personnel within the company. They will oversee and schedule formal classroom training to field engineers for company initiatives. They will also oversee the Senior Field Service Engineer 2 platform including managing daily workload and results.

ESSENTIAL FUNCTIONS:

• Support other departments within the company for training and chronic machine issues.
• Create, schedule, and structure formal virtual classroom training for our field engineers.
• Create, schedule, and structure regional training classes as needed.
• Develop or modify course curriculum for new company initiatives.
• Works with training department on implementation of new training initiatives.
• Administer all paperwork associated with issuing and tracking training certifications.
• Oversee and schedule Senior Field Engineer 2 workload and track results.
• Track and report on training results, and chronic results.
• Identify training opportunities based on root cause analysis.
• Work with leadership on field training platforms.
• Other duties as assigned

EDUCATION AND EXPERIENCE:

• Associates Degree in Electronics a plus, not required. High School diploma/GED certificate required.
• Minimum of 1 year of training experience preferred
• Prior ATM experience preferred.
• Working knowledge of Microsoft Office and other PC-based programs.
• Analytical skills.
• Knowledge of electronic theory.
• Problem-solving / troubleshooting skills.
• Oral and verbal communication skills.
• Good interpersonal skills.

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• While performing the responsibilities of the job, the employee is required to talk and hear.
• The employee is often required to sit and use their hands and fingers, to handle or feel.
• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Vision abilities required to perform this job include close vision.
• Must be able to lift up to fifty (50) pounds on occasion.
• Frequent standing and walking required.

WORK ENVIRONMENT:

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• The employee will work in both office and warehouse environments.
• Slip, trip and fall hazards may be present. Employee must ware personal protective equipment when working in the warehouse as needed.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.
Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran