Clinical Support Specialist - Float

Position Overview: The Clinical & Administrative Support Specialist is a dynamic and integral member of NAVA Face & Eye, serving as a float between front office duties, medical assistant responsibilities, and patient care coordination. This individual will provide high-level administrative and clinical support to ensure an exceptional patient experience, seamless workflow, and effective communication within the practice.

Key Responsibilities:

Front Office & Patient Relations:

• Serve as the first point of contact for patients, greeting them warmly and ensuring a welcoming environment.
• Answer and direct phone calls, emails, and messages promptly and professionally.
• Patient check-in/check-out, scheduling appointments, and verifying insurance information.
• Maintain and update patient records, scan necessary documents, and ensure accurate data entry.
• Provide financial estimates, collect co-pays, and explain billing policies.
• Assist with patient inquiries, providing information about procedures, services, and office policies.
• Oversee front office inventory and maintain an organized reception area.

Medical Assistant & Clinical Support:

• Prepare patients for office visits, procedures, and surgeries, ensuring proper documentation and consent forms are completed.
• Assist the physician with office-based procedures, including preparing instruments, maintaining a sterile environment, and supporting patient care.
• Obtain patient medical history and vital signs, ensuring accurate and thorough documentation.
• Manage prescription requests and refills, coordinating with pharmacies as needed.
• Assist in surgical scheduling, ensuring pre-operative requirements (labs, imaging, authorizations) are met.
• Organize and stock clinical supplies, maintain instrument sterilization protocols, and monitor inventory.
• Ensure compliance with HIPAA and OSHA regulations.

Patient Care Coordination & Surgery Scheduling:

• Serve as a liaison between patients, providers, and surgical facilities to coordinate and confirm surgeries.
• Educate patients on pre-operative and post-operative care, answering any questions regarding procedures.
• Track patient inquiries and follow up with potential surgical candidates.
• Collaborate closely with the provider to ensure an efficient surgical schedule and optimize block time usage.
• Maintain patient financial records related to surgical procedures, ensuring payments are collected in advance.
• Maintain before-and-after photo galleries and assist with marketing efforts, including patient satisfaction tracking and outreach.

Qualifications & Skills:

• Education: High school diploma required; associate or bachelor’s degree preferred.
• Experience: Minimum of 3-5 years in outpatient specialty practice in any of the three departments required – training will be provided.
• Strong knowledge of medical office workflows, front desk operations, and clinical procedures.
• Excellent written and verbal communication skills, with a focus on patient-centered service.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency with electronic medical records (EMR) and practice management software.
• Professional demeanor, strong organizational skills, and a positive, team-oriented attitude.
• Comfortable discussing financial arrangements and insurance authorizations with patients.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Physical & Working Conditions:

• Prolonged sitting, occasional bending, stooping, and light lifting required.
• Normal office and clinical environment; occasional evening or weekend work may be required.

Benefits:

• Competitive compensation
• Medical, Dental, and Vision benefits
• Paid holidays
• Paid Time Off (PTO)
• 401(k) plan
• Employee discounts on services
• Hours 32-40 hours per week

Join NAVA Face & Eye and become part of a dedicated team committed to delivering exceptional patient care and surgical excellence!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Application Question(s):

• Do you have experience working in both front office (administrative) and back-office (clinical) roles? If so, please describe.
• Do you have experience verifying insurance benefits and discussing financial arrangements with patients?
• Our office operates Monday-Friday, with occasional extended hours. Are you available to work a flexible schedule between 32-40 hours per week?
• What is your desired hourly wage or salary range for this position?

Experience:

• Medical office: 3 years (Required)

Ability to Commute:

• Nampa, ID 83687 (Preferred)

Work Location: In person

Salary : $18 - $25