What are the responsibilities and job description for the Help Desk Specialist position at Naval Systems, Inc.?
Help Desk Specialist Job Op, NAWCAD Comptroller Task Order 005, Central Travel Agency
This is a full-time, regular position on the NAWCAD Comptroller team.
Description: The Help Desk Specialist shall support the NAVAIR National Help Desk by serving as Tier II software and financial related travel support for all travel related inquiries for the NAVAIR Patuxent River and St. Inigoes travel community (and other NAVAIR travelers as necessary). As part of the support, CTA personnel will respond to customer inquiries and serve as a liaison between travelers/preparers and the PSD/SATO organization. Policy issues will be provided to the government point of contact for resolution prior to responding to the traveler/preparer. Inquiries and requests for service may come from various media, such as facsimile, e-mail, telephone, in-person, etc. Average estimated calls are 1,300 – 1,820 per month.
Support requirements include, but are not limited to:
• Assistance with application support for DTS
• Providing instructions in the creation, completion, and routing of travel documents
• Providing status on outstanding vouchers/authorizations including routing, payment, and troubleshooting of trouble vouchers
• Providing instructions and assistance in creating/managing reservations
• Providing instructions and answering questions concerning voucher payment calculations
• Provide instruction on obtaining DTS profiles
• Updating DTS profiles and attaching/detaching travelers to the NAVAIR community
• Provide Cross Organization Instructions
• Aid with resolving documents that reject or fail to process through to completion for various reasons.
• Notify TAC of DTS system issues, and request guidance in resolving various travel
• issues on behalf of travelers
Duties & Responsibilities:
• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Location: Patuxent River, MD
Education: Bachelor’s degree preferred.
Allowable Substitution: Associate's degree with four (4) additional years of experience can substitute for the Bachelor requirement, OR a HS Diploma/GED along with six (6) additional years of experience may be substituted.
Experience: Three (3) to ten (10) years of work experience is required. Selected applicant must have experience using Defense Travel System (DTS) and Microsoft Excel, PowerPoint, Word, and Outlook for Email. Must have a current Non-NISP Background Investigation or higher-level clearance. Excellent communication and customer service skills required.
Preferred Qualifications:
Prior Navy, NAVAIR, or NAWCAD experience highly desired
Security Clearance: Public Trust
Special Notes/Instructions: NSI is a privately held, small but quickly growing company with headquarters in Lexington Park, Maryland within 5 miles of the Patuxent River Naval Air Station. Established in 2004, we are now celebrating 20 years of excellence in providing quality products and services to the Department of Defense. Our benefits package includes medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, employee assistance program, tuition assistance program, 401k Plan with company match as well as a fun and enthusiastic work environment!
To Apply: NSI offers a team-oriented work environment and a competitive compensation and employee benefits package. If you have a commitment to excellence and want to join our team of top caliber professionals, we invite you to submit your resume electronically by visiting our careers website at: https://n-s-i.us/careers/apply/.
Quality, Integrity, Teamwork, Success – that's NSI!
NSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This is a full-time, regular position on the NAWCAD Comptroller team.
Description: The Help Desk Specialist shall support the NAVAIR National Help Desk by serving as Tier II software and financial related travel support for all travel related inquiries for the NAVAIR Patuxent River and St. Inigoes travel community (and other NAVAIR travelers as necessary). As part of the support, CTA personnel will respond to customer inquiries and serve as a liaison between travelers/preparers and the PSD/SATO organization. Policy issues will be provided to the government point of contact for resolution prior to responding to the traveler/preparer. Inquiries and requests for service may come from various media, such as facsimile, e-mail, telephone, in-person, etc. Average estimated calls are 1,300 – 1,820 per month.
Support requirements include, but are not limited to:
• Assistance with application support for DTS
• Providing instructions in the creation, completion, and routing of travel documents
• Providing status on outstanding vouchers/authorizations including routing, payment, and troubleshooting of trouble vouchers
• Providing instructions and assistance in creating/managing reservations
• Providing instructions and answering questions concerning voucher payment calculations
• Provide instruction on obtaining DTS profiles
• Updating DTS profiles and attaching/detaching travelers to the NAVAIR community
• Provide Cross Organization Instructions
• Aid with resolving documents that reject or fail to process through to completion for various reasons.
• Notify TAC of DTS system issues, and request guidance in resolving various travel
• issues on behalf of travelers
Duties & Responsibilities:
• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Location: Patuxent River, MD
Education: Bachelor’s degree preferred.
Allowable Substitution: Associate's degree with four (4) additional years of experience can substitute for the Bachelor requirement, OR a HS Diploma/GED along with six (6) additional years of experience may be substituted.
Experience: Three (3) to ten (10) years of work experience is required. Selected applicant must have experience using Defense Travel System (DTS) and Microsoft Excel, PowerPoint, Word, and Outlook for Email. Must have a current Non-NISP Background Investigation or higher-level clearance. Excellent communication and customer service skills required.
Preferred Qualifications:
Prior Navy, NAVAIR, or NAWCAD experience highly desired
Security Clearance: Public Trust
Special Notes/Instructions: NSI is a privately held, small but quickly growing company with headquarters in Lexington Park, Maryland within 5 miles of the Patuxent River Naval Air Station. Established in 2004, we are now celebrating 20 years of excellence in providing quality products and services to the Department of Defense. Our benefits package includes medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, employee assistance program, tuition assistance program, 401k Plan with company match as well as a fun and enthusiastic work environment!
To Apply: NSI offers a team-oriented work environment and a competitive compensation and employee benefits package. If you have a commitment to excellence and want to join our team of top caliber professionals, we invite you to submit your resume electronically by visiting our careers website at: https://n-s-i.us/careers/apply/.
Quality, Integrity, Teamwork, Success – that's NSI!
NSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
