Scheduler

We are looking for a Scheduler who would like to be part of a continuously growing company. Schedulers are responsible for assisting patients and referring physicians and their staff in scheduling exams at one of our facilities. The scheduling department is generally the first contact with our patients so the Scheduler must present a friendly, courteous, and professional demeanor.

Essential Duties / Responsibilities:

• Provides high quality customer service by:
• Listening to patients’ and referring providers’ requests for exams, times and locations
• Asking the appropriate questions to get information needed to schedule exams
• Relaying exam specific patient preparatory information as appropriate
• Completes phone call with a professional closing
• Update patient demographics as needed
• Add patient’s current insurance information and update as needed
• Verify insurance eligibility for all exams
• Knowledge of which insurance carries require prior authorization and for which exams
• Schedules requested exams to maximize equipment utilization by time and location, review open slots
• Ability to schedule, prep, and knowledge of all General Exams
• Ability to use multiple resources and or applications to obtain necessary information for scheduled exams
• Knowledge of when to order Labs or a History physical for an exam
• Frequent interaction with Radiologist, Nurses, and Technologist
• Communicates changes in the patient schedule, STATS, nurse requirements, add-ons, etc... to appropriate parties
• Reviews next days assigned schedule to:
• Maximize equipment utilization by time, location and specialty slot
• Account for changes in the physicians schedule
• Calls patients to re-schedule exams as needed
• Ability to handle high call volume while maintaining efficiency and accuracy when scheduling exams
• Calls patients to schedule exams and makes follow up calls as needed
• Verify and or clarify orders with referring provider prior to scheduling
• Identifies faxes from scheduling fax server sent in by referring providers and renames with standard nomenclature
• Routes faxes/orders to appropriate scheduling fax queue for processing
• Coordinates patient care between technologists and clerical staff to facilitate a smooth workflow
• Acts as a liaison between staff, management and physicians
• Greets and welcomes all patients and visitors
• Ensures patients are check in and “arrived” for their exam
• Process patient payments
• This position may be required to work in a hospital, urgent care or clinical setting.
• Performs other duties as assigned

Qualifications:

• Education: High School Diploma/GED required
• Experience: Previous scheduling or medical office experience preferred
• Anatomy and medical terminology preferred.
• Medical office experience preferred.
• Understanding of procedures to be read by radiologist preferred.
• Computer Skills: Experience with the following computer applications is highly desired: Outlook; Kronos; IDXterm; Flowcast; Intranet
• Background Check:
• Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
• In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test which includes Marijuana.

Job Type: Full-time

Expected hours: 40 per week

Medical Specialty:

• Radiology

Schedule:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Arlington, TX 76001: Relocate before starting work (Required)

Work Location: In person